Description

The NC Department of Health and Human Services is seeking a Batch Operations Technician to assist with day-to-day batch operation tasks within the enterprise batch processing of the NC FAST system’s batch architecture. This role primarily involves working outside standard business hours to support overnight batch operations.

The position entails providing production operations support by performing and monitoring batch execution, verifying results, and participating in nightly production operations environments that consist of multiple servers and execution of client-specific production cycles. The Batch Operations Technician will also perform first-level analysis of data interface processing exceptions, log issues, and escalate unresolved problems through defined support paths.

Company Culture and Environment

The work environment emphasizes teamwork and collaboration, especially within the batch monitoring team. Employees are expected to contribute to problem-solving processes and work closely with functional teams.

Career Growth and Development Opportunities

This position offers exposure to multiple operational tasks and encourages employees to develop their skills in monitoring, analysis, and incident management, facilitating potential growth within the company.

Detailed Benefits and Perks

While specific benefits are not detailed in the job description, the opportunity for overnight work may indicate potential for flexible scheduling and increased pay rates for such shifts.

Compensation and Benefits

• W-2 Rate up to $35/hour

Why you should apply for this position today

This position presents a unique opportunity to support essential operations in a critical health services environment. Applicants will play a vital role in ensuring the operational stability of applications that affect public welfare.

Skills

• Strong analytical skills for monitoring and problem resolution
• Ability to work independently during non-standard hours
• Knowledge of batch processing and production operations
• Familiarity with incident management procedures
• Good communication skills for collaboration with teams

Responsibilities

• Perform and monitor batch execution and verify results
• Support nightly production operations across multiple servers
• Conduct first-level analysis of data processing exceptions
• Log issues and escalate unresolved problems
• Collaborate with functional teams to drive timely solutions
• Analyze production workflows and provide recommendations
• Support backup and recovery systems to meet service level agreements

Qualifications

• Experience in production operations or batch processing
• Strong problem-solving skills
• Ability to work effectively in a team environment

Education Requirements

• High school diploma or equivalent; relevant technical certifications preferred

Education Requirements Credential Category

• Technical Certification or equivalent experience

Experience Requirements

• Previous experience in a batch operations or IT support role is preferred

Why work in Durham County, NC

Durham County is noted for its vibrant community, rich history, and a strong emphasis on health and education. The area offers a blend of cultural and recreational activities, and its proximity to Research Triangle Park creates numerous career opportunities in technology and health services.