Description

We are on a mission to transform access to credit, creating a brighter financial future for millions of Americans. By attracting exceptional talent and utilizing innovative technology, we are redefining consumer credit for the better. If you’re passionate about making a difference, we want you on our team! We are seeking reliable, self-motivated problem-solvers who excel at simplifying complex concepts into clear, easy-to-understand language. Join us as a Bilingual Account Coordinator (Spanish) on our Servicing team in a full-time, remote position with comprehensive benefits.

Company Culture and Environment

Our workplace is built on respect and dignity, where everyone has the opportunity to contribute. We believe that diversity strengthens our team, and we are committed to creating an inclusive environment where all employees feel valued and respected.

Career Growth and Development Opportunities

This position offers the potential for promotion to Bilingual Account Manager within your first year, based on performance goals.

Detailed Benefits and Perks

• Wellness Stipend: $100 monthly
• Internet Stipend: $40 monthly
• IT Equipment: Provided for your role
• Paid Time Off: 160 hours annually
• Holiday Pay: 48 hours for company holidays, plus 16 hours of floating holiday time
• Parental Leave: Paid leave after six months of employment
• Retirement Savings: 401(k) plan with company matching

Compensation and Benefits

• Hourly Pay: $18.97
• Comprehensive Benefits: Health, dental, and vision coverage

Why you should apply for this position today

This is a great opportunity to make a meaningful impact while working in a supportive, inclusive environment. If you’re ready to contribute to a mission that changes lives, we’d love to hear from you!

Skills

• Fluent in both Spanish and English, with strong verbal and written communication skills
• Ability to simplify complex concepts into clear language
• Strong customer service skills with the ability to build rapport
• Comfort with technology and fast learning of new software and tools
• Fast and accurate typing skills
• Open to feedback and committed to continuous improvement

Responsibilities

• Engage with existing and potential customers over the phone to address inquiries
• Communicate with empathy and respect to identify the best ways to assist callers
• Ensure compliance with policies and regulations while delivering top-notch customer service
• Complete after-call work accurately and efficiently

Qualifications

• At least 1 year of customer service experience in any industry
• Strong problem-solving skills and a desire to understand customer concerns

Education Requirements

• High school diploma or equivalent required

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• 1+ years of customer service experience
• Experience in the credit card industry is a plus

Why work in Richmond, VA

Richmond offers a unique blend of historical significance, vibrant culture, and a growing economy. The city provides a supportive community for professionals, along with diverse dining options and recreational activities. Enjoy a balanced lifestyle with access to the great outdoors, arts, and entertainment, making it an excellent place to live and work.