Description

We are seeking a Bilingual Chinese-English Customer Support Agent, also known as Happiness Officer, to deliver professional and friendly service through our email and live-chat channels. This role requires a passion for helping others and the ability to maintain composure under pressure. In addition to providing customer support, you will be responsible for translating our product into Chinese, utilizing specialized tools to facilitate regular translations and moderate others’ contributions.

Company Culture and Environment

Our company values customer-centric service and fosters a supportive environment where team members are encouraged to help one another and share their skills. We believe in the importance of communication and collaboration to ensure the best possible service for our clients.

Career Growth and Development Opportunities

This position offers the chance to grow within a dynamic team, with opportunities to develop language skills and customer service expertise, contributing significantly to both personal and professional advancement.

Detailed Benefits and Perks

• Professional development resources
• Tools for seamless translation and customer engagement
• Opportunities to collaborate with a diverse team

Compensation and Benefits

• Competitive salary
• Comprehensive health insurance
• Paid time off policy
• Flexible working hours

Why you should apply for this position today

This role presents a unique opportunity to make a direct impact on customer satisfaction in a growing company. If you have a passion for helping others and are looking to utilize your bilingual skills, this position is perfect for you.

Skills

• Fluency in both Chinese and English, spoken and written
• Strong communication skills
• Ability to work calmly under pressure
• Proficient in using email and live-chat platforms
• Experience with translation tools is a plus

Responsibilities

• Provide exceptional customer support through email and live-chat channels
• Translate company products into Chinese
• Moderate and review translations from other team members
• Maintain a positive and professional demeanor at all times

Qualifications

• Previous experience in customer support preferred
• Strong problem-solving abilities
• Passion for helping others and contributing to a positive customer experience

Education Requirements

• High school diploma or equivalent
• Additional education in languages, communications, or related fields is a plus

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Prior experience in customer service or support roles is preferred
• Demonstrated experience in bilingual communication is a plus

Why work in Shanghai

Shanghai is a vibrant city known for its rich culture and modern dynamism. It offers a unique blend of traditional and contemporary living, making it an exciting place to work and grow. With a booming economy and diverse opportunities, Shanghai is a fantastic location for personal and professional development.