Description

We are seeking a Bilingual Norwegian-English Customer Support Agent (Happiness Officer) who will deliver professional and friendly service through our email and live-chat channels. This position is ideal for someone who has a passion for helping others and remains calm under pressure. In this role, you will also translate our product into Norwegian, utilizing provided tools for ease of translation and moderation of others’ translations.

Company Culture and Environment

Our company fosters a fun and collaborative international working environment where teamwork and support are prioritized. We believe in promoting a positive atmosphere that enhances customer satisfaction and employee happiness.

Career Growth and Development Opportunities

We offer various opportunities for career advancement and continuous training, ensuring you have the resources necessary for professional growth.

Detailed Benefits and Perks

• Work from home convenience
• Paid leave after one year of tenure
• Access to training and growth opportunities

Compensation and Benefits

• Competitive compensation commensurate with experience
• Flexible working hours with full-time commitment (minimum 40 hours per week)

Why you should apply for this position today

This position provides a stable and long-term job opportunity in a supportive and friendly environment. If you thrive in a fast-paced setting and enjoy making customers happy, this is the perfect opportunity for you.

Skills

• Excellent Norwegian and English communication skills, both written and oral
• Customer support experience in a fast-paced environment
• Strong analytical and problem-solving abilities
• Ability to assess and manage customer issues effectively
• Good record-keeping skills
• Team player with minimal supervision capability
• Ability to prioritize and multitask
• Knowledge of Domains, SEO, and Analytics is a plus!

Responsibilities

• Provide exceptional customer support through email and live-chat
• Translate product content into Norwegian
• Moderate and review translations provided by others
• Address and resolve customer issues while ensuring customer satisfaction
• Maintain accurate records of customer interactions

Qualifications

• Previous experience in customer support or related field
• Proven ability to handle difficult customers/client situations
• Strong multitasking capabilities

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• Not specified

Experience Requirements

• At least 1-2 years of customer support experience

Why work in San Francisco, CA

San Francisco boasts a vibrant culture, diverse communities, and a booming tech scene. With its stunning scenery and numerous recreational opportunities, the city provides a rich lifestyle that supports both personal and professional growth.