Description

We are seeking a Bilingual Norwegian - English Customer Support Agent, also known as a Happiness Officer, who will deliver professional and friendly service through our email and live-chat channels. This role requires a passion for helping others while maintaining composure under pressure. Additionally, you will be responsible for translating our product into Norwegian, utilizing provided tools for regular translation tasks and moderating translations from other team members.

Company Culture and Environment

Our company fosters a supportive and collaborative environment, emphasizing the importance of customer service and teamwork. We value individuals who are dedicated to helping others and are committed to delivering exceptional experiences.

Career Growth and Development Opportunities

As a part of our team, you will have opportunities to enhance your language skills and translation expertise, with potential career advancement within the customer support or localization teams.

Detailed Benefits and Perks

• Flexible working hours
• Opportunities for remote work
• Tools and resources provided for effective translation
• A friendly and engaging work environment

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Opportunities for professional development

Why you should apply for this position today

This role offers a unique opportunity to combine your language skills with a rewarding customer service experience. By applying today, you can become a crucial part of our mission to deliver happiness to our customers while contributing to the localization of our product.

Skills

• Proficiency in both Norwegian and English (written and spoken)
• Strong communication and interpersonal skills
• Ability to remain calm and effective under pressure
• Experience with customer service or support roles
• Familiarity with translation tools is a plus

Responsibilities

• Provide friendly and professional customer support through email and live-chat channels
• Translate product content into Norwegian as needed
• Moderate translations from other team members to ensure quality
• Maintain a positive and helpful attitude in all interactions
• Collaborate with the team to improve customer service processes

Qualifications

• Proven experience in a customer support role
• Bilingual proficiency in Norwegian and English
• Strong problem-solving skills and attention to detail
• Ability to work independently and as part of a team

Education Requirements

• High school diploma or equivalent required
• Bachelor’s degree in a related field preferred but not mandatory

Education Requirements Credential Category

• High School Diploma
• Bachelor’s Degree (preferred)

Experience Requirements

• Previous experience in customer service or support roles is preferred
• Experience in translation or language-related work is advantageous

Why work in San Diego, CA

San Diego offers a vibrant coastal lifestyle with beautiful beaches, a rich cultural scene, and a perfect climate year-round. The city is known for its innovation and growing job market, providing numerous opportunities for personal and professional growth.