Description

We are seeking a Bilingual Portuguese - English Customer Support Agent, also known as a Happiness Officer, to provide exceptional and friendly service through our email and live-chat channels. The ideal candidate should have a passion for helping others and the ability to remain calm under pressure. In addition to customer support, you will be responsible for translating our product into Portuguese, utilizing tools for easy translation, and moderating others’ translations.

Company Culture and Environment

Our company fosters a supportive and collaborative culture where employees are encouraged to express their passion for helping others. We prioritize a friendly work atmosphere that values patience, understanding, and teamwork.

Career Growth and Development Opportunities

We believe in empowering our employees with the tools necessary for professional development. Opportunities for career advancement may arise as you excel in your role and contribute to the team’s success.

Detailed Benefits and Perks

• Flexible work environment
• Opportunities for translation work
• Supportive team dynamics

Compensation and Benefits

• Competitive salary
• Health and wellness benefits
• Professional development opportunities

Why you should apply for this position today

Apply for this position to join a dedicated team where you can make a significant impact by providing excellent customer service and contributing to our product’s localization efforts. You will be part of a vibrant culture that values your input and growth.

Skills

• Bilingual in Portuguese and English
• Excellent communication skills
• Strong problem-solving abilities
• Passion for customer service
• Ability to work under pressure

Responsibilities

• Provide professional and friendly customer support via email and live-chat
• Translate product content into Portuguese
• Moderate translations from other team members
• Maintain a calm demeanor in high-pressure situations

Qualifications

• Previous experience in customer support or a related field
• Strong bilingual communication skills
• Experience with translation preferred

Education Requirements

• High school diploma or equivalent
• Bachelor’s degree preferred but not required

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Experience in customer service or support
• Experience in translation is a plus

Why work in Tugun, QLD

Tugun offers a beautiful coastal lifestyle with access to stunning beaches and a supportive community. The area is known for its relaxed atmosphere, perfect for those who enjoy outdoor activities and a vibrant local culture.