Description

We are seeking a Bilingual Italian - English Customer Support Agent, also referred to as Happiness Officers, who will deliver professional and friendly service via our email and live-chat channels. The ideal candidate should possess a passion for helping others and maintain composure under pressure. In this role, you will also translate our product into Italian, with tools provided to facilitate easy translation and moderation of others’ translations.

Company Culture and Environment

Our company thrives on a culture of support and collaboration, where team members are encouraged to express their passion for customer service and contribute positively to the experience of our users. We value composure and professionalism in a dynamic work environment.

Career Growth and Development Opportunities

We provide opportunities for professional growth, encouraging team members to develop their skills in translation and customer service, allowing for career advancement within the organization.

Detailed Benefits and Perks

• Flexible working hours to accommodate personal schedules.
• Supportive and collaborative work environment.
• Tools and resources provided for efficient translations.

Compensation and Benefits

• Competitive salary based on experience.
• Health and wellness benefits.
• Opportunities for continuous learning and development.

Why you should apply for this position today

This position offers a unique opportunity to make a difference in customer experiences while utilizing your bilingual skills. Joining our team means being part of a supportive culture that values your contributions and provides avenues for professional growth.

Skills

• Bilingual proficiency in Italian and English.
• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to stay calm and composed under pressure.
• Experience in customer service or support roles.

Responsibilities

• Provide friendly and professional customer support through email and live-chat.
• Translate product materials into Italian.
• Moderate and ensure quality in translations from others.
• Handle customer inquiries and resolve issues promptly.

Qualifications

• Proven experience in customer support or related fields.
• Strong understanding of both Italian and English languages.
• Ability to manage multiple tasks in a fast-paced environment.

Education Requirements

• High school diploma or equivalent; further education is a plus.

Education Requirements Credential Category

• Language proficiency certification is preferred but not mandatory.

Experience Requirements

• Previous experience in customer service roles, especially in a bilingual capacity.
• Experience with translation tasks is preferred.

Why work in Iquique, Tarapacá

Iquique offers a unique blend of natural beauty, a rich cultural heritage, and a thriving community. The city is known for its stunning beaches and vibrant atmosphere, making it an attractive place to live and work. With a supportive community and excellent quality of life, Iquique provides an ideal environment for both personal and professional fulfillment.