Description

We are seeking a Bilingual Vietnamese - English Customer Support Agent, also known as Happiness Officer, to provide professional and friendly service through our email and live-chat channels. The ideal candidate should have a passion for helping others and maintain composure under pressure. Additionally, you will be responsible for translating our product into Vietnamese, utilizing provided tools for easy and efficient translation, and moderating translations done by others.

Company Culture and Environment

Our company fosters a supportive and collaborative environment that values professionalism and friendly service. We believe in the importance of communication and teamwork to achieve excellent customer satisfaction.

Career Growth and Development Opportunities

As we prioritize the growth of our employees, there are opportunities for advancement within our customer support team. Regular training and translation tasks will help enhance your language skills and customer service capabilities.

Detailed Benefits and Perks

• Flexible working hours to accommodate personal schedules
• Opportunities for professional development and training in customer service and language skills
• Supportive team environment that encourages collaboration and growth

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits
• Paid time off and holiday leave

Why you should apply for this position today

This position offers a unique opportunity to utilize your bilingual skills while making a meaningful impact through exceptional customer service. Join us to become a part of a team that truly values the happiness and satisfaction of our clients.

Skills

• Fluency in both Vietnamese and English
• Strong communication and interpersonal skills
• Ability to remain calm and composed in challenging situations
• Proficiency with email and live-chat platforms
• Passion for helping others and providing excellent service

Responsibilities

• Provide outstanding customer support via email and live-chat
• Translate product information and user content into Vietnamese
• Moderate translations completed by peers for quality assurance
• Maintain a positive and professional demeanor while assisting customers

Qualifications

• Previous experience in customer support or related fields is preferred
• Excellent command of Vietnamese and English, both written and verbal

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Experience in customer service or support roles is an asset

Why work in Currumbin, QLD

Currumbin offers a beautiful coastal lifestyle with stunning beaches and a vibrant community. It is an ideal location for those who enjoy outdoor activities, a relaxed atmosphere, and a friendly environment that contributes to both personal and professional well-being.