Description

The Business Analyst will perform analytical analysis focused on business objectives and process review, function design, and testing of assigned special projects. This role involves developing specifications and business requirements while understanding the business functions and system needs of various sections. Establishing and maintaining relationships with state agency stakeholders and project team members is essential to optimize and streamline processes, aligned with the strategic goals of State government.

Company Culture and Environment

The work environment is collaborative and requires effective communication with various stakeholders, showcasing a culture that values teamwork and adaptability in facing complex challenges.

Career Growth and Development Opportunities

This position offers opportunities for professional development through collaboration with subject matter experts and exposure to a wide range of processes within state government.

Detailed Benefits and Perks

While specific benefits are not outlined in the job description, the collaborative nature of the position and the engagement with various departments suggest an enriching work experience leading to potential perks such as networking opportunities and skill development.

Compensation and Benefits

• W-2 Rate up to $37/hour
• On-site work required

Why you should apply for this position today

This is an excellent opportunity for those looking to make a significant impact within state government by optimizing processes and collaborating with diverse teams. By joining this role, you will contribute to meaningful projects that improve efficiency and effectiveness.

Skills

• Proficiency in ServiceNow platform functionalities (ITSM, ITOM, HRSD, CSM modules)
• Strong analytical skills and ability to process complex information quickly
• Familiarity with ITIL, Kaizen, and Lean Six Sigma concepts
• Understanding of software development lifecycle (SDLC) and Agile methodologies
• Proficient with MS Office, process modeling tools, and MS Power Suite (e.g., Power Automate, Canva, Visio)

Responsibilities

• Serve as technical point of contact for ServiceNow ITSM and process improvements
• Collaborate with stakeholders to gather, analyze, and document business requirements
• Work with department SMEs to define, implement, and test catalog items for process improvement
• Interface with various departments (DIT, MIS, etc.) to design and implement improvements
• Create reports and perform data analysis to identify trends and improve data integrity
• Assist management with project coordination and act as a backup when required

Qualifications

• Experience in business analysis or related field
• Strong understanding of process improvement methodologies
• Excellent communication and collaboration skills

Education Requirements

• Bachelor’s degree in a relevant field

Education Requirements Credential Category

• Business Administration, Information Technology, or a related field

Experience Requirements

• Relevant experience in business analysis or process improvement
• Familiarity with ServiceNow functionalities and other related technologies

Why work in Raleigh, NC

Raleigh is known for its vibrant community, rich history, and strong educational environment. The city offers a blend of cultural experiences and professional opportunities, making it an attractive destination for career-oriented individuals. With a growing tech scene and a focus on innovation, Raleigh provides a supportive backdrop for professional and personal growth.