Description

The Call Center Dispatcher is essential for managing incoming calls and ensuring that all interactions are accurately documented. This role requires a keen attention to detail and the ability to provide clear, objective information according to the program requirements.

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive health and wellness benefits
• Retirement savings options

Why you should apply for this position today

This position offers a unique opportunity to develop your skills in a dynamic and supportive environment. By joining our team, you will be part of a critical function that directly impacts customer satisfaction and service quality.

Skills

• Minimum typing speed of 27-30 wpm
• Strong customer service abilities
• Excellent communication skills
• Ability to handle multiple tasks efficiently

Responsibilities

• Accurately respond to incoming calls received by the call center
• Document all interactions with consumers thoroughly
• Properly forward calls to Call Center Leadership or other CT agencies per procedures
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements

Qualifications

• 6 months minimum experience in call center or dispatcher role
• Ability to pass a customer service assessment
• Successful completion of a criminal background check and drug test

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• Secondary Education (High School)

Experience Requirements

• Minimum 6 months of relevant experience in a call center or dispatcher role

Why work in East Hartford, CT

East Hartford offers a friendly and vibrant community with access to parks, recreational activities, and a variety of dining options. The location provides a balanced lifestyle with proximity to larger urban centers, making it an attractive place for both personal and professional growth.