Responsibilities: Handle incoming customer inquiries related to billing, payments, and account information via phone and email. Assist customers in resolving billing issues accurately and efficiently. Process payments, updates, and adjustments in the billing system. Maintain detailed records of customer interactions and transactions. Provide excellent customer service to ensure satisfaction and retention. Follow company protocols and confidentiality policies at all times. Skills Needed: Strong communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment. Proficiency with computers and common office software. Attention to detail and problem-solving skills. Self-motivated with a professional work ethic. Benefits: Competitive salary and performance incentives. Flexible work schedule from home. Health, dental, and vision insurance options. Paid time off and holidays. Training and career development opportunities.
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