Description

The NC Department of Health and Human Services is seeking contract resources to support County Child Welfare staff during the implementation of the statewide Child Welfare Information System (CWIS). This role is not focused on Desktop Support or Help Desk support but instead serves as a County Liaison, playing a crucial role in Readiness and Implementation Support initiatives. You will collaborate closely with the Readiness Lead to facilitate meetings and maintain effective communication with state and county staff regarding CWIS concerns impacting Child Welfare. This position involves troubleshooting, reporting errors, and guiding new users in navigating and submitting data into the new system, necessitating significant travel throughout the state.

Company Culture and Environment

The work environment emphasizes collaboration and effective communication among state and county staff, fostering a culture of support and advocacy within Child Welfare initiatives.

Career Growth and Development Opportunities

This contract position provides opportunities to enhance your expertise in Child Welfare policy and systems, potentially leading to future roles within the department or similar organizations.

Detailed Benefits and Perks

• Travel expenses are reimbursed according to the state’s protocol after travel.
• Contractors may ride with employees in state vehicles or drive their personal vehicles, with mileage reimbursed.
• Per diem is paid directly to the contractor, and most hotel expenses are direct billed through the state.

Compensation and Benefits

• Up to $22/hour (W-2)
• Hybrid position available for local candidates only.
• Contract duration: 1 year.

Why you should apply for this position today

This position offers a unique opportunity to make a meaningful impact on Child Welfare in North Carolina, contributing to the success of the CWIS implementation while enhancing your skills in a supportive and dynamic environment.

Skills

• Excellent written and verbal communication skills
• Change management experience
• Proficient in Microsoft Suite (PowerPoint, Excel, Outlook)
• Knowledge of NC Child Welfare policy (preferred)
• Familiarity with SharePoint and JIRA (preferred)

Responsibilities

• Act as a County Liaison to facilitate effective communication regarding CWIS concerns.
• Coordinate with CWIS business and project team members to troubleshoot and report system errors.
• Guide new users in navigating and submitting data into the CWIS.
• Participate in meetings and conferences to support the CWIS implementation.

Qualifications

• Must be a US Citizen or hold a green card.
• Strong understanding of NC Child Welfare policies and systems preferred.

Education Requirements

No specific education requirements listed.

Education Requirements Credential Category

N/A

Experience Requirements

Previous experience in a similar role or related field is beneficial. Significant travel experience is required.