Description

Are you a detail-oriented professional with strong multitasking skills? Do you thrive in a fast-paced environment and enjoy providing top-notch client service? If so, we’d love to hear from you! We’re looking for a Client Experience (CX) Agent to join our team and play a key role in ensuring smooth and efficient client interactions.

Company Culture and Environment

We foster a dynamic and collaborative environment where exceptional client experiences are prioritized. As a part of our team, you will engage closely with leadership and support teams to create seamless interactions, reflecting our commitment to client satisfaction.

Career Growth and Development Opportunities

There are opportunities for professional development and training, especially for those new to the HVAC field. We believe in nurturing talent and facilitating growth within our organization.

Detailed Benefits and Perks

• Fully remote work opportunity
• Flexible schedule within the MST time zone
• Full-time, guaranteed 40-hour workweek

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy

Why you should apply for this position today

If you’re passionate about delivering exceptional client experiences and enjoy working in a dynamic and collaborative environment, we’d love to connect with you. This role offers the chance to engage with clients directly and make a significant impact on their experience.

Skills

• Strong written and verbal communication skills with a client-first mindset
• Excellent attention to detail and ability to follow through on tasks
• Ability to prioritize and stay organized in a fast-paced environment
• Experience with Google Workspace and Salesforce (a plus but not required)
• 2+ years of administrative experience (preferred)
• 1+ year of scheduling or dispatching experience (preferred)

Responsibilities

• Engage with clients via email or their preferred communication method to ensure a positive experience
• Coordinate and schedule service technicians efficiently using Gmail and Salesforce
• Maintain accurate and up-to-date client records in Salesforce
• Communicate clearly and professionally with department managers, staff, and clients
• Assist service technicians with generating invoices and quotes while ensuring timely cash collection
• Address client inquiries and resolve concerns in a timely and satisfactory manner
• Collaborate with cross-functional teams to align client service efforts with brand standards

Qualifications

• Strong multitasking skills
• Team-oriented mindset with a focus on client satisfaction
• No prior experience in HVAC is needed—we provide training!

Education Requirements

• High school diploma or equivalent is preferred

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• At least 2 years of administrative experience
• Experience in scheduling or dispatching is a plus

Why work in Phoenix, AZ

Phoenix offers a vibrant lifestyle with a rich cultural scene, warm climate, and numerous outdoor activities. As one of the fastest-growing cities in the U.S., it provides ample opportunities for professional growth and development, making it an ideal place to build your career.