We're currently looking for a Client Service Manager. This is a full-time on-site position reporting to the President. Responsibilities include: Assigns, directs, and monitors the work of the Customer Service staff so that work is completed within company procedures and guidelines Demonstrated ability to effectively plan, organize and delegate work assignments within area(s) of responsibility. Answers questions and recommends corrective services to address customer problems/issues Keep records of customer service requests and problems/issues, recording details of inquiries, complaints, or comments, as well as actions taken. Files customer claims generating relevant documentation in a timely manner Process orders and credit notes for dealer accounts Maintaining system and process accuracy through an extensive multi-system checks-and-balance research process Review and resolve discrepancies within complex customer accounts and ensure associated inventory movements are performed with accuracy Sustain working knowledge of all procedures and policies for system interface and customer account management in Zoho and Microsoft Dynamics AX Audits processes for providing customer and personal services. This includes assessment of customer needs, meeting quality standards for services, and evaluation of customer satisfaction procedures. Contact customers to ensure that appropriate changes are made to resolve problems or to notify them of claim investigation results or adjustments. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Requirements 5 years of experience in a customer service-related environment with at least 3 years in a Supervisor role. Demonstrated ability to effectively interact with individuals and groups Excellent verbal and written communication skills. Excellent presentation skills. Experience with Zoho and MS Dynamics AX a plus Manufacturing or Warehouse background is also plus This is a full-time exempt position reporting to the President. Job Type: Full-time Pay: $65,000.00 - $80,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Paid time off Retirement plan Vision insurance Shift: 8 hour shift Day shift Work Location: In person

Employment Type: Full-Time

Salary: $65.00 Per Year