Description

Zelis is a healthcare and financial technology growth company, recognized as a market-leading provider of claims cost management and payments optimization solutions. The Zelis Payments Client Service Representative plays a key role on a supportive team dedicated to addressing client concerns regarding our products and processes. Our ideal representatives are reliable, enthusiastic about helping others, and adept at problem-solving. This position serves as a talent pipeline within Zelis, offering various career paths into client support, management, and beyond. Previous call center experience is not required; we are eager to provide training!

Company Culture and Environment

At Zelis, we promote a caring and upbeat team environment where helping others is at the forefront of our mission. Employees are encouraged to be resourceful and resilient, forging connections that foster a positive workplace culture.

Career Growth and Development Opportunities

Joining the Zelis team provides opportunities for career advancement, including potential paths into client support roles, management positions, and more. The position acts as a stepping stone for those looking to grow within the company.

Detailed Benefits and Perks

Zelis offers a competitive compensation package along with a range of benefits, including:

• Base salary plus incentives
• Medical, dental, and vision coverage
• Paid time off
• Wellness program
• Employee assistance program
• Observance of 8 company holidays
• Flexible shifts with no night or weekend hours

Compensation and Benefits

Zelis provides a comprehensive compensation package, ensuring that employees are rewarded for their contributions with competitive salaries and additional incentives.

Why you should apply for this position today

This role offers a fantastic opportunity to kickstart your career in the healthcare and finance technology industry. By joining Zelis, you will be part of a mission-driven company that values its employees and provides ample opportunities for professional growth and development.

Skills

• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in troubleshooting and problem-solving
• Computer proficiency and technical aptitude
• Strong attention to detail
• Consistent and reliable performance
• Familiarity with MS Office applications such as Word, Excel, and PowerPoint
• Demonstrated resilience in customer service situations

Responsibilities

• Answer incoming calls and make outgoing calls to clients regarding payment and data processes
• Resolve outstanding issues and explain the use of electronic payment options
• Assist providers in signing up for direct electronic funds transfer products and related processes
• Efficiently navigate Zelis systems to provide timely responses to clients
• Build and maintain a comprehensive knowledge of Zelis Payments products and solutions
• Understand and adhere to company policies and procedures, particularly related to privacy

Qualifications

• Strong passion for customer service
• Excellent communication and interpersonal skills
• Ability to troubleshoot and solve problems effectively
• Attention to detail and reliability in performance

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Relevant experience in customer service preferred but not required

Why work in Saint Petersburg, FL

Saint Petersburg, FL, is known for its beautiful beaches, vibrant arts scene, and warm climate. The city offers a friendly atmosphere, numerous recreational activities, and a supportive community, making it an ideal place to live and work. With a growing job market and a rich cultural landscape, Saint Petersburg is a great location for both personal and professional fulfillment.