Description

The Zelis Payments Client Service Representative is an integral member of a dynamic and supportive team dedicated to addressing client concerns related to our products and processes. The ideal representative is dependable, enjoys assisting others, and excels at problem-solving. This position serves as a talent pipeline into various roles within Zelis, providing an excellent opportunity to launch your career. No prior call center experience is necessary, as we are eager to provide training!

Company Culture and Environment

Zelis fosters a positive work environment characterized by teamwork, collaboration, and a commitment to customer service excellence. Our team members are supportive, and resilience in challenging situations is highly valued, promoting a culture of growth and learning.

Career Growth and Development Opportunities

The Client Service Representative role serves as a stepping stone for various paths within the company, including opportunities in client support, management, and more.

Detailed Benefits and Perks

• Competitive compensation package including base salary plus incentives
• Medical, dental, and vision coverage
• Paid time off and wellness program
• Employee assistance program
• Flexible scheduling with no night or weekend shifts
• Observance of 8 company holidays

Compensation and Benefits

Zelis offers a competitive compensation package alongside health benefits and a supportive work-life balance. Our call center operates Monday through Friday, 8 a.m. to 7 p.m. EST, ensuring a consistent schedule for our employees.

Why you should apply for this position today

This role offers a unique opportunity to kickstart your career in a thriving company dedicated to helping others. You will join a team that values reliability, customer service, and personal development.

Skills

• Passion for customer service and helping others
• Excellent telephone etiquette and communication skills
• Proficiency in troubleshooting and basic problem-solving
• Strong computer skills and technical aptitude
• Attention to detail and reliability
• Familiarity with MS Office applications such as Word, Excel, and PowerPoint
• Resilience and resourcefulness in customer service situations

Responsibilities

• Answer incoming calls and make outgoing calls to assist clients with payment and data processes
• Resolve outstanding issues and explain electronic payment options
• Assist providers with signing up for direct electronic funds transfer and related processes
• Navigate Zelis systems efficiently to provide thorough responses
• Build and maintain knowledge of Zelis Payments products and solutions
• Understand and adhere to company policies, particularly regarding privacy

Qualifications

• Strong passion for customer service
• Excellent verbal communication skills
• Ability to troubleshoot and solve problems effectively
• Computer proficiency and ability to use MS Office applications
• Reliable and detail-oriented

Education Requirements

• High School Diploma

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• No prior call center experience necessary
• A demonstrated passion for helping others and providing excellent service

Why work in Saint Petersburg, FL

Saint Petersburg offers a vibrant community with beautiful waterfront views, a rich cultural scene, and numerous recreational activities. The city’s pleasant climate and welcoming atmosphere make it an attractive place to live and work, providing a balanced lifestyle that supports both personal and professional growth.