Description

Zelis is a healthcare and financial technology growth company and market-leading provider of claims cost management and payments optimization solutions. We deliver integrated network analytics, network solutions, payment integrity, electronic payments and claims communications for payers, healthcare providers, and consumers in the medical, dental, and workers’ compensation markets nationwide. The Zelis Payments Client Service Representative will join a caring and upbeat team responsible for addressing client issues or concerns related to our products and processes. This role is ideal for individuals who are reliable, enjoy helping others, and excel at problem-solving. Importantly, this position serves as a talent pipeline into other roles within Zelis, offering potential career paths into client support, management, and more.

Company Culture and Environment

At Zelis, we foster a supportive and collaborative environment where team members are encouraged to help each other and grow together. We value reliability, problem-solving skills, and a passion for customer service among our team members, creating a positive workplace where everyone can thrive.

Career Growth and Development Opportunities

This position serves as a great entry point into the company, offering pathways into various roles within client support and management. We believe in promoting from within and provide the necessary training and support to help you advance your career at Zelis.

Detailed Benefits and Perks

• Competitive compensation package including base salary and incentives
• Medical, dental, and vision coverage
• Paid time off and observance of 8 company holidays
• Wellness program and employee assistance program
• Flexible shifts available from Monday to Friday, 8 a.m. to 7 p.m. EST, with no nights or weekends

Compensation and Benefits

Zelis offers a competitive compensation package that includes a base salary plus incentives, along with medical, dental, and vision coverage, paid time off, a wellness program, and an employee assistance program.

Why you should apply for this position today

Joining Zelis provides you with an opportunity to be part of a leading healthcare and financial technology company. You will have the chance to make a difference in people’s lives while developing your skills in a supportive environment that values your contributions.

Skills

• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in troubleshooting and basic problem-solving
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations

Responsibilities

• Answer incoming calls and make outgoing calls to clients regarding payment and data processes
• Resolve outstanding issues and explain the use of electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products and support the registration process
• Navigate Zelis systems and processes efficiently to provide quick and thorough responses to clients
• Build and maintain a thorough knowledge of Zelis Payments products and solutions
• Understand and adhere to company policies and procedures, particularly those related to privacy

Qualifications

• Passion for customer service
• Excellent communication skills, both verbal and written
• Proficient in troubleshooting and problem-solving
• Attention to detail and reliability
• Comfort with technology and computer applications

Education Requirements

• High School Diploma

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• Previous call center experience is not required; candidates with a passion for customer service and a willingness to learn are encouraged to apply.

Why work in Saint Petersburg, FL

Saint Petersburg offers a vibrant community with beautiful beaches, a rich cultural scene, and a welcoming atmosphere. Living and working in this area provides a perfect balance of professional opportunities and a relaxed lifestyle, making it an ideal place for personal and career growth.