Description

Join our growing team as a Client Management Specialist! We are a fast-growing digital marketing company dedicated to helping real estate professionals across the United States succeed. If you are a skilled customer service professional with a passion for client success, we want you on our team to deliver exceptional service.

Company Culture and Environment

We foster a supportive and results-driven work environment with clearly outlined procedures and an engaged training team. Collaboration is encouraged to ensure every client receives top-notch service.

Career Growth and Development Opportunities

We offer numerous opportunities for advancement and access to one of the industry’s most rewarding client retention incentive programs, allowing you to grow alongside our expanding organization.

Detailed Benefits and Perks

• A competitive salary with performance-based bonuses for client retention.
• A supportive environment that promotes professional growth.

Compensation and Benefits

• Starting Salary: \(48,000 annually with potential to earn \)120,000+ per year based on performance.
• Bonus Pay: Yes, based on client retention and performance.
• Schedule: Monday to Friday with weekend availability required.
• Fully remote (work from home or office).

Why you should apply for this position today

This is an exceptional opportunity to work in a dynamic and rewarding environment, helping clients succeed while enjoying a structured support system. Your efforts will directly contribute to the success of real estate professionals across the nation.

Skills

• Go-getter attitude with ownership of success.
• Excellent business communication skills.
• Ability to build strong client relationships.
• Proven track record of outstanding attendance.
• Phone sales experience, particularly in appointment setting or lead generation (desirable).
• Coaching or sales management experience (desirable).
• Leadership experience is a must.
• Ability to work remotely with reliable internet connection.

Responsibilities

• Complete a daily client checklist for all company clients (200+ clients).
• Onboard new clients ensuring best possible service.
• Collaborate with Media Buying and Delivery teams for onboarding and account setup.
• Edit client CRM and accounts as needed.
• Serve as the first point of contact for client concerns.
• Routinely call clients to ensure service is up to date.
• Set calendar appointments for in-depth client calls.
• Manage client requests and tasks efficiently.
• Provide client coaching for optimal results.
• Take a leadership role in problem-solving and client retention.

Qualifications

• At least 2 years of experience in client retention and client management.
• A relentless drive to succeed.
• A humble willingness to learn and grow with a dedicated team.
• Must not have a negative mindset or a tendency to complain.

Education Requirements

• High school diploma or equivalent is preferred.
• Bachelor’s degree is a plus but not mandatory.

Education Requirements Credential Category

• Business, Marketing, or related fields preferred.

Experience Requirements

• Customer service: 2 years (Required)
• B2B sales: 2 years (Required)
• Customer relationship management (CRM): 2 years (Required)
• Customer retention: 2 years (Required)

Why work in Tampa, FL

Tampa, FL offers a vibrant lifestyle with beautiful beaches, a growing economy, and a rich cultural scene. Enjoy outdoor activities, a diverse culinary landscape, and a supportive community while working in a city that prioritizes both professional and personal growth.