Description

Join our growing team at a fast-paced digital marketing company dedicated to supporting real estate professionals across the United States. Our mission is to help realtors connect with motivated buyers and sellers, filling their calendars with opportunities. We are looking for talented individuals to drive success through innovative solutions essential to every realtor’s success.

As our business expands, we need highly skilled Customer Service Experts for our Client Management Team. If you’re passionate about providing exceptional service and have a knack for building strong client relationships, we want to hear from you!

Company Culture and Environment

We foster a collaborative and dynamic work environment where team members are encouraged to take ownership of their work and contribute to the overall success of the company. Our team thrives on innovation, support, and a strong drive to help clients succeed.

Career Growth and Development Opportunities

We provide a comprehensive training program and detailed Standard Operating Procedures to help you get up to speed quickly. Performance-based bonuses for client retention further enhance your career growth and development potential within the company.

Detailed Benefits and Perks

• Comprehensive training program
• Performance-based bonuses for client retention
• Fully remote work environment
• Competitive salary structure

Compensation and Benefits

• Starting salary at \(48,000 per year, with the potential to earn \)120,000+ based on performance
• Full-time remote position
• Monday to Friday schedule, with weekend availability for flexibility

Why you should apply for this position today

This is an exciting opportunity to make an impact in a fast-paced, dynamic team environment. If you’re driven and eager to grow in your career while helping clients succeed, we encourage you to apply. We’re eager to see what you can bring to the table!

Skills

• Self-motivated, “go-getter” attitude
• Strong communication skills, both written and verbal
• Reliable work ethic with a passion for helping clients succeed
• Experience in phone sales, particularly appointment setting or lead generation (plus)
• Coaching or sales management experience (beneficial)
• Proven leadership experience
• Ability to work remotely with a reliable internet connection
• Open-minded and eager-to-learn attitude

Responsibilities

• Manage a daily checklist to ensure smooth service for all clients (200+)
• Onboard new clients and collaborate with the Media Buying Team for a seamless experience
• Work with the Delivery Team to ensure client accounts are set up correctly
• Update and maintain client CRM and accounts as needed
• Address client concerns and resolve issues positively
• Regularly check in with clients to ensure service satisfaction
• Schedule in-depth calls with clients to discuss progress
• Maintain a to-do list of client requests and manage accounts
• Coach clients to achieve the best results
• Demonstrate leadership with proactive problem-solving

Qualifications

• At least 2 years of experience in client retention and management
• Proven leadership experience
• Passion for helping clients succeed
• A positive, professional business demeanor

Education Requirements

• No specific degree required; experience and skills are valued.

Education Requirements Credential Category

• N/A

Experience Requirements

• 2+ years in customer service
• 2+ years in B2B sales
• 2+ years in customer relationship management
• 2+ years in client retention

Why work in Tampa, FL

Tampa offers a vibrant lifestyle with a mix of outdoor activities, cultural attractions, and a thriving business community. Enjoy beautiful weather year-round, access to stunning beaches, and a rich blend of diverse culinary experiences. With a strong economy and numerous opportunities for career growth, Tampa is an ideal location to develop both personally and professionally.