Description

Are you passionate about delivering exceptional service and building lasting relationships with clients? We’re looking for a highly skilled Client Success Specialist to join our rapidly growing team. If you thrive in a fast-paced, customer-focused environment and love solving problems with a “go-getter” mindset, this is the role for you!

Our mission is to empower real estate professionals by filling their calendars with qualified buyers and sellers ready to take action. With an innovative approach that’s reshaping the industry, we’ve experienced significant growth and are looking for team members who can help us take client satisfaction to the next level.

Company Culture and Environment

We foster a collaborative and high-energy environment where team players thrive. Our focus is on client success and building strong relationships, making it a rewarding place to work.

Career Growth and Development Opportunities

If you excel, you’ll quickly move up through the ranks and gain access to a lucrative retention-based bonus structure. You’ll also have access to comprehensive training materials and support.

Detailed Benefits and Perks

• Remote work flexibility
• Performance-based bonuses that reward client retention success
• Full-time role with Monday to Friday scheduling and occasional weekend availability

Compensation and Benefits

• Starting salary: $48,000 per year
• Potential earnings: $120,000+ annually, based on performance

Why you should apply for this position today

This role offers the chance to be part of an innovative, high-energy team and help clients achieve incredible results. If you’re ready to take on challenges and make an impact in the real estate industry, we’d love to hear from you.

Skills

• A “can-do” attitude and an ownership mindset
• Outstanding business communication skills, both written and verbal
• Excellent attendance and a strong work ethic
• Experience in phone sales, appointment setting, or lead generation (preferred)
• Coaching, sales management, or leadership experience (preferred)
• Ability to work remotely with a reliable internet connection and computer in a distraction-free environment
• Open-mindedness and a willingness to learn from the best in the industry

Responsibilities

• Managing a daily client checklist for 200+ accounts
• Onboarding new clients and ensuring a smooth transition
• Collaborating with the Media Buying and Delivery teams for account setups
• Updating client CRMs and accounts as needed
• Acting as the first point of contact for client concerns
• Proactively reaching out to clients for seamless service delivery
• Scheduling and managing calendar appointments for client consultations
• Tracking client requests and managing a dynamic to-do list
• Coaching clients to optimize their results
• Taking initiative with a leadership mindset

Qualifications

• 2+ years of experience in client retention and management
• Customer Service: 2 years
• B2B Sales: 2 years
• Customer Relationship Management: 2 years
• Customer Retention: 2 years

Education Requirements

• No specific degree required, but relevant experience is preferred.

Education Requirements Credential Category

• Not applicable.

Experience Requirements

• Minimum of 2 years in customer service and client management roles.

Why work in Tampa, FL

Tampa offers a vibrant mix of culture, outdoor activities, and a growing job market. With beautiful weather year-round and a rich variety of restaurants and entertainment options, it provides a fantastic work-life balance along with professional opportunities.