Description

Are you passionate about making a positive impact on early childcare programs and the lives of children? We’re seeking a Client Success Specialist to join a dedicated Business Services Team. In this role, you’ll provide outstanding support to early childcare programs, directors, key staff, and other stakeholders. You’ll assist with inquiries, offer solutions, and provide training on web-based software systems, resource platforms, and financial services. If you have a heart for early childhood education and thrive in a collaborative, dynamic environment, this is your chance to make a difference.

Company Culture and Environment

We foster a supportive and collaborative work environment that emphasizes teamwork, communication, and a shared commitment to improving early childhood education services. Our team is dedicated to making a meaningful difference in the lives of children and families.

Career Growth and Development Opportunities

This position offers a unique opportunity to enhance your skills in client support and training while contributing to the growth of childcare providers. Employees can expect to participate in ongoing training and development opportunities to support their career advancement.

Detailed Benefits and Perks

• Comprehensive health benefits (medical, dental, vision)
• Company-paid life insurance
• 401(k) plan with company match
• Paid vacation, personal days, and holidays
• Employee assistance programs
• Flexible remote work options

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive health benefits, retirement plan, and paid time off

Why you should apply for this position today

This role offers a unique opportunity to support childcare providers in delivering high-quality services to children and families. By utilizing innovative tools and resources, you’ll help childcare providers strengthen their businesses and focus on providing exceptional care. If you’re driven by purpose and excited to make a meaningful difference, we’d love to hear from you!

Skills

• Bilingual Fluency: Proficiency in both English and Spanish
• Detail-Oriented Mindset: Focus on accuracy and results
• Tech Savvy: Proficient in Microsoft Office, familiar with cloud-based applications
• Strong Time-Management Skills: Ability to prioritize effectively
• Problem-Solving Skills: Resourceful and independent thinker
• Collaborative Communication: Skilled in cross-functional communication

Responsibilities

• Provide exceptional service to early childcare programs, both remotely and in person
• Deliver engaging product and service training through webinars and instructor-led sessions
• Assist in creating and maintaining effective training content
• Support client retention efforts through onboarding new clients
• Accurately maintain records and generate reports
• Build and nurture relationships with internal and external stakeholders
• Collaborate across teams to provide technology updates
• Track client interactions using CRM tools
• Assist with translations as needed
• Perform other duties as assigned

Qualifications

• 1–3 years of experience in customer service, data entry, or product training
• Excellent communication skills in English and Spanish
• Strong attention to detail and a problem-solving mindset

Education Requirements

• Bachelor’s Degree is a plus

Education Requirements Credential Category

• Degree in a relevant field preferred but not required

Experience Requirements

• 1–3 years in customer service or product training

Why work in Greenwood Village, CO

Greenwood Village offers a vibrant community with a blend of urban and suburban living. The area is known for its beautiful parks, excellent schools, and a strong sense of community. Being close to Denver, residents enjoy easy access to cultural events, outdoor activities, and a thriving job market. It’s an ideal place to live for those who value both work-life balance and recreational opportunities.