Description

The Clinical Advocate will collaborate closely with member advocates and various teams at Scripta, including Account Management, Business Operations, Marketing, Sales, and the Clinical Insights Team. The role requires exceptional communication and customer service skills, a pleasant phone demeanor, and the capability to work independently while maintaining professionalism. The Clinical Advocate will critically assess members based on provided data (claims and eligibility) and engage with members to enhance outcomes based on pharmacy utilization.

Company Culture and Environment

Scripta fosters a collaborative environment where communication and teamwork are paramount. The organization values member-centric approaches and emphasizes the importance of supporting both members and clients in achieving their health goals.

Career Growth and Development Opportunities

This position allows for the expansion of professional skills within the healthcare sector, providing opportunities for training and growth, particularly in case management and clinical advocacy.

Detailed Benefits and Perks

• Flexible working hours based on contract terms
• Remote work opportunities
• Independence in managing daily activities

Compensation and Benefits

• Compensation: \(1,600 - \)1,800 USD Monthly (According to experience)
• Schedule: Member Success coverage hours are 8:30 AM – 10:00 PM EST
• Position requires approximately nine scheduled hours of work per day
• Initial engagement expected for six months with the potential for extension

Why you should apply for this position today

This role offers a unique opportunity to make a meaningful impact in the healthcare industry by directly assisting members in optimizing their medication utilization while working within a supportive and dynamic team environment.

Skills

• Bi-lingual: English and Spanish
• Excellent listening, verbal, and written communication skills
• Proficient in navigating internet and multiple operating systems/applications
• Strong problem-solving capabilities
• Self-motivated and proactive in prioritizing workloads
• Deep commitment to customer service and member satisfaction
• Understanding of HIPAA standards and privacy regulations

Responsibilities

• Initiate and respond to member outreach via phone, email, or online chat
• Educate members about Scripta and provide answers regarding medication utilization
• Evaluate member needs and identify cost-saving medication alternatives
• Provide high-quality documentation of interactions
• Collaborate with ancillary teams to share member engagement feedback
• Conduct telephonic outreach for targeted member campaigns
• Complete special projects as assigned
• Maintain HIPAA compliance in all interactions

Qualifications

• Bachelor’s Degree (Preferred) or equivalent secondary level nursing qualification with clinical experience
• Licensed Registered Nurse (RN) with 2+ years of clinical experience or previously licensed RN with no history of revocation
• B.S. Pharm or PharmD, currently licensed in the US, or Licensed Practical Nurse (LPN) with 5+ years of acute clinical experience

Education Requirements

• Bachelor’s degree in Nursing, Pharmacy, or related field (Required)

Education Requirements Credential Category

• Nursing License (Required) or Pharmacy License (Required)

Experience Requirements

• Minimum 3 years of experience in a medical/nursing role in the USA (Required)
• 3 years of experience in the health care industry (Required)
• Experience in case management (Preferred)
• Experience working remotely in healthcare/insurance/pharmaceutical industry (Preferred)
• Pharmacist experience in retail pharmacy (2 years minimum)
• Familiarity with Microsoft / Google suite of office products including Excel/Sheets (Required)

Why work in Philadelphia, PA

Philadelphia, known for its rich history and vibrant culture, offers a unique blend of urban living and professional opportunities. The city is home to a diverse range of industries, including healthcare, making it an excellent location for career growth, particularly in the health sector. With its array of cultural attractions, parks, and community resources, Philadelphia provides a fulfilling lifestyle that promotes both personal and professional development.