Description

The Collections Specialist plays a crucial role in managing customer and vendor relationships by utilizing exceptional customer service and negotiation skills. This position demands a proactive approach to resolving delinquencies and ensuring effective account management through strong communication.

Company Culture and Environment

The work environment promotes collaboration and teamwork, encouraging individuals to function well both independently and as part of a team. The culture emphasizes professional and energetic interactions, ensuring a positive experience for clients.

Career Growth and Development Opportunities

This position presents opportunities for personal development through constructive feedback and training. There is a focus on intellectual curiosity and problem-solving, which can lead to professional growth within the organization.

Detailed Benefits and Perks

• Opportunities for performance-based advancement
• Supportive team environment fostering collaboration
• Training and development programs to enhance skills

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan options
• Paid time off and vacation policy

Why you should apply for this position today

This role is an excellent opportunity for those looking to make a meaningful impact in customer relations while honing their negotiation and problem-solving skills. Joining our team means being part of a dynamic environment where your contributions are valued.

Skills

• Strong customer service skills
• Effective negotiation abilities
• Excellent verbal and written communication
• Ability to build lasting relationships over the phone
• Proficiency in prioritizing tasks and evaluating situations
• Capacity to implement feedback and adapt communication styles

Responsibilities

• Resolve customer or vendor servicing or delinquency opportunities through effective communication
• Perform day-to-day account management activities for collection accounts
• Manage communications regarding invoice payment statuses via phone, email, fax, and letters
• Conduct account reconciliations to ensure accuracy
• Collaborate with Sales, Operations, and Finance departments to address billing and collection issues
• Build strong working relationships with field teams to support collections efforts
• Proactively work with customers to resolve discrepancies

Qualifications

• College graduate with experience in customer service and call center environments
• Strong background in sales or customer service preferred
• Ability to work both independently and in a team-oriented setting
• Commitment to professionalism and energy in client interactions

Education Requirements

• Bachelor’s degree (BS/BA) in a relevant field

Education Requirements Credential Category

• Undergraduate Degree

Experience Requirements

• Previous experience in a call center or restaurant setting preferred
• Demonstrated ability to negotiate and provide alternative solutions

Why work in Jacksonville, FL

Jacksonville offers a vibrant and growing community with a perfect blend of urban living and outdoor activities. The city provides a rich cultural experience, a friendly atmosphere, and numerous opportunities for professional development, making it an ideal location for both personal and career growth.