Description

Northwell Health Financial Services is committed to ensuring that our customers maintain the exceptional experience they received while receiving care, especially when it’s time to understand and pay their bills. As the Compliance Program Manager, you will be responsible for auditing both pre and post-legal activities to ensure compliance with all regulations and policies set forth by Northwell and all participating Northwell entities.

Company Culture and Environment

At Northwell Health, we foster a culture of performance, accountability, and collaboration across all participating entities. We value a neutral and impartial approach to problem-solving, emphasizing quality monitoring and internal policy adherence.

Career Growth and Development Opportunities

We encourage continuous learning and professional development, allowing employees to engage in audits, quality monitoring, and performance reviews that contribute to their growth and expertise in compliance and legal matters.

Detailed Benefits and Perks

While specific benefits are not detailed in the job description, Northwell Health promotes a supportive environment for collaboration and employee engagement.

Compensation and Benefits

• Competitive salary based on experience
• Comprehensive benefits package including health insurance
• Opportunities for ongoing professional development
• Supportive work environment fostering collaboration and teamwork

Why you should apply for this position today

This role offers a unique opportunity to make a significant impact on compliance and customer experience within a leading healthcare organization. Join us in ensuring that patients are treated fairly and equitably while navigating their financial responsibilities.

Skills

• Knowledge of NYS and federal collections regulations, including FDCPA & CFPB
• Exceptional strategic and analytical skills
• Strong presentation and PowerPoint skills
• Proficiency in Excel and data analysis
• Ability to navigate multiple systems confidently
• Strong communication and collaboration skills
• Ability to build trusting relationships with vendor partners
• Results-oriented with a proven track record of exceeding targets

Responsibilities

• Maintain a neutral/impartial position while reviewing facts and providing outcomes
• Review and approve patient responsibility civil suits for accuracy and policy compliance
• Investigate all aspects of a patient account prior to summons to confirm compliance
• Review and approve execution orders and settlements in accordance with regulations
• Collaborate with Revenue Cycle teams to ensure internal policies on litigation are upheld
• Conduct audits and quality monitoring
• Prepare reports detailing audit findings for stakeholders
• Support legal functions as a witness in court hearings when required
• Foster a culture of performance and accountability across Northwell entities

Qualifications

• 1-3 years of relevant legal debt collections and/or auditing experience
• Bachelor’s degree required
• Legal experience preferred
• Strong results orientation and ability to meet targets
• Self-starter with the ability to drive progress in ambiguous environments

Education Requirements

• Bachelor’s degree in a related field

Education Requirements Credential Category

• Bachelor’s degree required

Experience Requirements

• 1-3 years of experience in legal debt collections and auditing
• Familiarity with Northwell host systems is preferred

Why work in New Hyde Park, NY

New Hyde Park offers a suburban charm with easy access to New York City, providing a perfect balance of tranquil living and vibrant city life. Residents enjoy a range of local amenities, recreational spaces, and a community-oriented atmosphere that contributes to both personal and professional fulfillment.