Description

We are seeking a dynamic and dedicated Customer Service Manager to join our field team. In this role, you’ll manage all aspects of assigned shows and events to ensure exceptional customer experiences. You’ll lead and motivate your team, handle customer sales and service, and represent our organization at various events. If you’re a hands-on, detail-oriented leader with a passion for customer service and event management, we’d love to hear from you!

Company Culture and Environment

Our organization fosters a supportive and inclusive work environment where teamwork and dedication are valued. We prioritize exceptional customer experiences and encourage our employees to take ownership of their roles.

Career Growth and Development Opportunities

We are committed to the training and development of our staff, providing guidance for career advancement and opportunities for personal growth within the company.

Detailed Benefits and Perks

While specific benefits are not detailed in the job description, we offer an environment that supports employee well-being and professional development.

Compensation and Benefits

• Competitive salary based on experience
• Opportunities for professional development and training

Why you should apply for this position today

If you’re a passionate, dedicated professional seeking a role where you can make a real difference, we invite you to apply. Join us to contribute to a team that values customer service and event management.

Skills

• Thorough knowledge of customer sales and service functions
• Strong managerial abilities and excellent communication skills, both verbal and written
• Proficiency in customer service software, spreadsheets, and word-processing, including Microsoft Word and Excel
• Proficiency in using credit card processing systems (e.g., ICVerify) and telecommunications products and services
• Ability to interact effectively with all levels of customer management
• Strong problem-solving skills and a team-oriented approach

Responsibilities

• Oversee all aspects of assigned shows and events to meet customer needs, including exhibitor lists and staff scheduling
• Supervise, motivate, and guide Customer Sales and Service Representatives and Event Coordinators
• Manage customer sales and service for assigned events, ensuring timely service, accurate billing, and appropriate up-selling
• Attend pre-show conferences and facility management meetings to understand client needs and expectations
• Oversee the delivery, return, and tracking of customer-leased equipment, including inventory system updates
• Train and develop staff, prepare performance plans, and create monthly service desk schedules
• Liaise with other departments to resolve customer sales and service issues
• Maintain office supply inventory and purchase supplies as needed
• Undertake additional duties as assigned to support the team and our customers

Qualifications

• Associate Degree required, Bachelor’s Degree preferred
• Previous experience in the tradeshow/event industry and/or telecommunications field is highly valued

Education Requirements

• Associate Degree

Education Requirements Credential Category

• Associate Degree or higher preferred

Experience Requirements

• Previous experience in customer service management, particularly within the tradeshow/event industry or telecommunications

Why work in Kenner, LA

Kenner, LA, is a vibrant city offering a mix of culture, community, and convenience. With its proximity to New Orleans, residents enjoy easy access to a rich array of dining, entertainment, and cultural experiences, making it an attractive place to live and work.