Description

The Associate Customer Experience Agent will play a crucial role in demonstrating our commitment to “Wondrous Hospitality through Deep-Rooted Trust.” This position is centered on communication and involves building supportive connections with customers via email, phone, and live chat. You will welcome clients and guide them through their journey with us, ensuring a positive experience from start to finish.

In this role, you will accurately modify orders, understand order and shipment-related information, and promptly address customer inquiries. Your ability to connect with people and creatively solve problems will be essential to your success. As the first point of contact for customers, you will help shape their initial impressions of our company.

Company Culture and Environment

Founded by a photography enthusiast in 2006, we foster a culture of empathy and collaboration, encouraging every team member to express their personality. Our team thrives on delivering exceptional service while supporting one another in a close-knit environment.

Career Growth and Development Opportunities

We value personal growth and learning from experiences, including challenges, allowing for a dynamic environment where you can develop your skills and advance in your career.

Detailed Benefits and Perks

• Casual work environment
• Monday – Friday schedule with paid lunch breaks
• Flexible hybrid work model, combining both in-office and remote work

Compensation and Benefits

• Starting pay: $20/hour
• Health, Dental, and Vision insurance
• Paid Vacation and Sick Leave
• 401(k) with company matching

Why you should apply for this position today

If you are passionate about providing exceptional customer service and want to be part of a supportive team, we encourage you to apply. This position offers the chance to make a meaningful impact on our customers’ experiences.

Skills

• Strong verbal communication skills and a positive digital presence
• Desire to grow and learn from experiences
• Ability to learn and navigate digital internal systems
• Willingness to contribute to a close-knit team
• Capability to work under pressure and meet deadlines
• Attention to detail and focus during repetitive tasks
• Punctuality and reliability

Responsibilities

• Utilize communication tools (phone, email, live chat) to manage tasks and support customer experiences
• Provide a seamless customer experience at every stage of the rental process
• Build rapport with customers and address their needs with empathy
• Modify orders accurately and understand shipment-related data
• Prioritize incoming inquiries to ensure timely responses

Qualifications

• Strong verbal communication skills
• Positive attitude and willingness to learn
• Ability to work in a fast-paced environment
• Detail-oriented with problem-solving skills

Education Requirements

• High school diploma or equivalent required

Education Requirements Credential Category

• Secondary Education

Experience Requirements

• Previous experience in customer service is preferred

Why work in Memphis, TN

Memphis is known for its rich cultural heritage, vibrant music scene, and delicious cuisine. The city offers a unique blend of history and modernity, making it an exciting place to live and work. With a growing job market and a supportive community, Memphis provides ample opportunities for personal and professional growth.