Description

Are you passionate about providing excellent customer service and solving problems with a positive attitude? We are looking for a Customer Experience Representative to join our team! In this role, you will support agents, policyholders, mortgage companies, and other external and internal customers by handling inquiries, processing payments, and assisting with underwriting tasks. If you enjoy working in a collaborative environment and have strong attention to detail, this could be a great fit for you!

Company Culture and Environment
We foster a collaborative and supportive work environment where teamwork is encouraged. Our culture emphasizes attention to detail and a commitment to excellent customer service, allowing employees to thrive and make a real impact.

Career Growth and Development Opportunities
We provide opportunities for professional development within a supportive environment. Team members are encouraged to take on additional responsibilities and special projects, contributing to their career advancement.

Detailed Benefits and Perks

• Hybrid work model: Typically, 3 days in the office and 3 days remote, based on manager guidance and remote work capabilities.
  
• A desk-based role involving computer work and phone communication.
  
• Minimal physical demands typical of office-based positions.

Compensation and Benefits

• Competitive salary based on experience.
  
• Health, dental, and vision insurance.
  
• Retirement savings plan.

Why you should apply for this position today
This position offers a chance to make a genuine impact in a supportive team while developing your career in customer experience. If you’re looking for a role where you can grow and contribute, we’d love to hear from you!

Skills

• Excellent customer service skills
  
• Strong communication skills
  
• Basic bookkeeping and accounting knowledge
  
• Proficiency in Microsoft Outlook, Word, and Excel
  
• Strong typing and data entry skills
  
• Detail-oriented and comfortable working with numbers
  
• Ability to interact professionally with customers, agents, and team members
  
• Familiarity with computerized accounting systems
  

Responsibilities

• Process insurance policy payments, reconcile accounts, and address billing inquiries via phone and email.
  
• Assist agents with payment issues, system challenges, and general questions.
  
• Review policy endorsements for completeness and risk acceptability, obtaining additional information when needed.
  
• Generate and use system reports to track and manage tasks effectively.
  
• Prepare reports, letters, and accounting forms using Microsoft Word, Excel, and document management software.
  
• Accurately process financial data within accounting software.
  
• Organize and maintain records and documentation as required.
  
• Take on additional duties and special projects as assigned.

Qualifications

• Associate’s Degree plus one or more years of relevant experience, or a combination of education and experience that provides similar knowledge and skills.
  
• Previous experience in the insurance industry is a plus but not required.

Education Requirements

• Associate’s Degree in a relevant field.

Education Requirements Credential Category

• Associate’s Degree.

Experience Requirements

• One or more years of relevant experience in customer service, preferably in an insurance-related context.

Why work in Berlin, VT
Berlin offers a welcoming community with a blend of scenic beauty and a friendly atmosphere. The area is known for its outdoor recreational opportunities, providing a balanced lifestyle that supports both personal and professional development.