Description

Are you passionate about delivering outstanding customer support? We’re looking for a detail-oriented and service-driven Customer Experience Representative to join our team! In this role, you’ll provide exceptional assistance to agents, policyholders, mortgage companies, and other external and internal customers. You’ll handle a variety of clerical and technical tasks, including processing payments, reconciling accounts, and addressing billing inquiries via phone and email. Additionally, you’ll support underwriting functions by managing policy-related tasks and responding to general inquiries.

Company Culture and Environment
A professional and supportive work environment that values teamwork and customer service excellence is integral to our company culture. We foster collaboration and encourage our team members to provide top-notch customer service.

Career Growth and Development Opportunities
We offer opportunities for professional development and the chance to take on additional duties or special projects as assigned, allowing for potential career advancement within the organization.

Detailed Benefits and Perks

• Hybrid work environment (3 days in-office, 3 days remote)
• Professional and supportive work environment
• Opportunities for continued learning and growth

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Generous vacation and paid time off policy
• Flexible working hours

Why you should apply for this position today
If you thrive in a customer-focused role and enjoy working in a dynamic environment, we’d love to hear from you! Apply today to become a valued part of our team.

Skills

• Associate’s degree or a combination of education and experience that provides comparable knowledge and skills
• Basic bookkeeping and accounting knowledge (completed coursework is a plus)
• Strong math and analytical skills
• Customer-focused mindset with excellent communication skills
• Previous experience in telephone customer service is preferred
• Comfort working with computerized accounting systems and various software applications
• Proficient typing and data entry skills with strong attention to detail
• Ability to collaborate effectively with team members, agents, policyholders, and external partners
• Proficiency in Microsoft Outlook, Word, and Excel

Responsibilities

• Process payments, waive fees, and manage payment transfers
• Provide top-notch customer service via phone and email, addressing inquiries with professionalism and efficiency
• Assist agents with payment issues, system challenges, and general questions
• Review policy endorsements for completeness and compliance, requesting additional information as needed
• Generate and manage system-generated reports
• Prepare reports, letters, and accounting forms using Microsoft Word, Document Manager, and Excel
• Accurately process financial data within accounting software
• Organize and maintain records to ensure efficiency and compliance
• Take on additional duties or special projects as assigned

Qualifications

• Associate’s degree or a combination of education and experience that provides comparable knowledge and skills
• Strong math and analytical skills
• A customer-focused mindset with excellent communication skills

Education Requirements

• Associate’s degree in a related field or equivalent experience

Education Requirements Credential Category

• Associate’s degree

Experience Requirements

• Previous experience in telephone customer service is preferred
• Prior experience in the insurance industry is helpful but not required

Why work in Berlin, VT
Berlin offers a charming small-town atmosphere with access to beautiful natural landscapes and outdoor recreational activities. The community is close-knit, providing a welcoming environment for professionals seeking a balanced lifestyle. With a vibrant local culture and various amenities, Berlin is an excellent place to grow both personally and professionally.