Summary Description: We are seeking a passionate and experienced Customer Experience Specialist to join our dynamic team. As a Customer Experience Specialist, you will be responsible for understanding customer behavior, creating engaging educational content, and collaborating with global markets to ensure a consistent and high-quality customer experience. This is a contract position with a competitive salary and the opportunity to work remotely. Compensation and Benefits: - Contract position - Competitive salary of $40.00 - $44.00 per hour - Remote work opportunity - Expected 40 hours per week (8-hour day shift) Why you should apply for this position today: - Join a team dedicated to providing exceptional customer experiences - Work on fostering connections between customers and our brand - Play a vital role in creating memorable interactions - Collaborate with global markets to ensure consistency and quality in customer experiences - Develop engaging educational content - Monitor and follow up on service KPI performance - Have the opportunity to work remotely Skills: - Deep understanding of customer behavior - Experience in crafting engaging digital and physical learning materials - Proven track record in project management - Strong interpersonal and communication skills - Self-motivated and well-organized Responsibilities: - Dive deep into understanding customer behavior and what makes a positive in-store and online experience - Foster connections between customers and our brand - Empower employees to create memorable interactions - Collaborate with global markets to gather feedback on service education packages' rollouts - Ensure a consistent and high-quality customer experience worldwide - Facilitate cross-team collaboration with internal teams - Develop and produce educational content, including product education and digital training materials - Create engaging DMI educational content, such as videos showcasing product knowledge and usage - Monitor and follow up on service KPI performance across different markets to ensure consistent standards Qualifications: - Minimum of 5 years of in-store and/or online customer service experience with a deep understanding of customer behavior - 3 years of experience in crafting engaging digital and physical learning materials - Proven track record in managing projects effectively - Strong interpersonal and communication skills - Self-motivated and well-organized - Preferred: Experience in retail or customer-facing roles - Preferred: Previous writing experience Similar Occupations / Job Titles that would be a great fit for this role: - Customer Experience Manager - Customer Success Specialist - Customer Service Supervisor - Training Specialist - Learning and Development Coordinator Education Requirements: - Bachelor's degree in a relevant field (e.g., Business, Communication, Marketing, Psychology) Education Requirements Credential Category: - Relevant Bachelor's degree Experience Requirements: - Minimum of 5 years of in-store and/or online customer service experience - 3 years of experience in crafting engaging digital and physical learning materials - Proven track record in project management - 2 years of experience in the retail industry Why work in New York, NY: - New York, NY offers a vibrant and diverse culture with endless opportunities for personal and professional growth - The city is a global hub for various industries, providing access to a wide range of networking and career advancement opportunities - New York, NY is known for its iconic landmarks, world-class museums, and a thriving arts and entertainment scene - The city offers a diverse culinary scene with renowned restaurants and food markets to explore - With its bustling streets and vibrant atmosphere, New York, NY provides a truly unique and exciting living experience.

Employment Type: Contractor

Salary: $40.00 - 44.00 Per Hour

Education Level: No formal educational credential