Description

Are you a great communicator who enjoys helping people and solving problems? Do you thrive in a fast-paced environment and love the challenge of meeting goals? If so, we’d love to have you join our team as a Customer Sales & Retention Representative (RSR)! As a Remote Customer Sales & Retention Representative, you’ll be the primary point of contact for our customers over the phone. Your role is to assist with inquiries, recommend the right services to fit customer needs, and ensure they have the best possible experience with us. This is a fully remote, work-from-home position!

Company Culture and Environment

We are a leading broadband provider dedicated to bringing high-speed internet, fiber connectivity, digital TV, and voice services to communities across 16 states. Our team is committed to delivering top-tier service to both residential and business customers, ensuring they stay connected to what matters most. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued.

Career Growth and Development Opportunities

Opportunities for career development in a growing industry are available. We value collaboration and growth and encourage participation in team activities such as process improvement discussions and mentorship opportunities.

Detailed Benefits and Perks

• Work from home – No commute, just great opportunities!
• Competitive pay with incentives for meeting sales and retention goals.
• A supportive team environment that values collaboration and growth.

Compensation and Benefits

• Competitive salary based on experience.
• Incentives for achieving sales and retention goals.

Why you should apply for this position today

Ready to make an impact? This role offers an exceptional opportunity to be part of a dedicated team that values helping others. With the chance to work remotely and the potential for career growth, there’s no better time to apply!

Skills

• Strong verbal and written communication skills with a customer-focused approach.
• Proficiency in computer systems, including Windows OS, Microsoft Office, and internet-based tools.
• Ability to adapt to new technology and processes quickly.
• Self-motivated and organized with the ability to manage tasks independently.

Responsibilities

• Engage with new and existing customers over the phone, identifying their needs and recommending the best solutions.
• Promote and sell broadband, TV, and voice services that enhance customers’ lives.
• Retain customers by effectively handling cancellation requests and offering alternative solutions.
• Meet and exceed daily, weekly, and monthly sales and retention goals.
• Accurately document customer interactions and transactions in the system.
• Provide professional, courteous, and helpful communication to ensure a positive customer experience.
• Collaborate with other departments to resolve customer issues efficiently.
• Perform additional duties as needed.

Qualifications

• High school diploma or equivalent (Associate’s degree preferred).
• At least one year of experience in sales, customer service, or a call center environment.
• Previous experience in sales with set goals or quotas preferred.
• Call center experience, particularly in sales or customer retention, preferred.
• Familiarity with structured sales processes preferred.

Education Requirements

• High school diploma or equivalent (Associate’s degree preferred).

Education Requirements Credential Category

• High school diploma or equivalent.

Experience Requirements

• At least one year of experience in sales, customer service, or a call center environment.

Why work in Vidalia, GA

Vidalia, GA is known for its friendly community and southern hospitality, making it a great place to live and work. The town offers a slower pace of life while still providing access to essential services and amenities. Enjoy the beautiful scenery, local events, and a tight-knit community that values relationships and collaboration.