Description

Are you passionate about helping customers and finding the best solutions for their needs? Do you thrive in a sales-driven environment where you can make a real impact? If so, we’re looking for a Remote Customer Sales & Retention Representative (RSR) to join our team! As an RSR, you’ll be the primary point of contact for customers via phone, assisting them with inquiries, offering the best products and services, and helping them stay connected. Whether it’s answering questions, resolving concerns, or promoting our high-quality broadband and communication services, you’ll play a key role in delivering an exceptional customer experience.

Company Culture and Environment

We are an equal-opportunity employer and believe in fostering an inclusive workplace where everyone is valued and respected. You will work in a dynamic environment with a collaborative and friendly team.

Career Growth and Development Opportunities

We invest in training and development to help you succeed and grow within the organization.

Detailed Benefits and Perks

• 100% Remote: Work from the comfort of your home.
• Supportive Team: Engage with a friendly and collaborative work environment.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance (if applicable).
• Generous vacation and paid time off policy (if applicable).

Why you should apply for this position today

This role offers an exceptional opportunity to make a difference in customers’ lives while enjoying the flexibility of remote work and the support of a dedicated team.

Skills

• Strong communication skills, both verbal and written.
• Ability to quickly learn new technology and adapt to changing processes.
• Excellent computer skills, including proficiency in Windows OS, Microsoft Office, and internet-based applications.
• Self-motivated with strong organizational skills and the ability to manage tasks independently.
• Previous experience in a sales-driven, goal-oriented environment (preferred).
• Familiarity with structured sales processes and techniques (preferred).

Responsibilities

• Engage with customers over the phone to understand their needs and recommend the right products and services.
• Achieve sales and retention goals by offering solutions that enhance customers’ lives and create long-term value.
• Handle inbound calls professionally, addressing a variety of customer inquiries, including service subscriptions, cancellations, and product upgrades.
• Maintain accurate records of customer interactions and transactions.
• Provide professional, courteous, and helpful communication to ensure customers feel valued.
• Participate in training, coaching, and process improvement activities to continuously improve performance.
• Collaborate with other departments when necessary to resolve customer issues.
• Uphold a positive and respectful attitude toward colleagues, customers, and partners.

Qualifications

• High School Diploma or equivalent (Associate’s Degree preferred).
• At least 1 year of experience in sales, customer service, or a call center environment.
• Strong communication skills, both verbal and written.

Education Requirements

• High School Diploma or equivalent.

Education Requirements Credential Category

• High School Diploma.

Experience Requirements

• At least 1 year of experience in sales, customer service, or a call center environment.

Why work in Clemson, SC

Clemson, SC, is known for its beautiful scenery, vibrant community, and a strong focus on education and innovation. The city offers a pleasant living environment with numerous outdoor activities and a friendly atmosphere, making it an attractive place to work and grow both personally and professionally.