Description

Ellie was founded in 2015 with the aim of destigmatizing mental health. The company has grown rapidly, with multiple clinics in Minnesota and over 250 franchises nationwide. At Ellie, our goal is to eliminate barriers in the mental health industry by providing accessible support with a touch of humor, recognizing that everyone has tough days. We are seeking a customer service representative to manage customer queries and complaints, process orders, and escalate issues across various communication channels.

Company Culture and Environment

Ellie fosters a supportive and understanding work environment, emphasizing the importance of mental health. The culture promotes humor and relatability, helping both employees and clients feel comfortable discussing their needs. This tight-knit atmosphere encourages teamwork and collaboration among staff.

Career Growth and Development Opportunities

At Ellie, you will have the chance to undergo sales training through third-party resources, enhancing your skills and capabilities for future career advancement within the company.

Detailed Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

• Pay: \(25.00 - \)30.00 per hour (dependent on relevant experience/training and work performance)
• Expected hours: 20-40 hours per week (Monday to Friday)
• Job type: Full-time/Part-time/Contract/Temporary (Optional)

Why you should apply for this position today

This role offers a unique opportunity to be part of a mission-driven company that values mental health. Join a dedicated team that makes a real difference in the lives of others while developing your own customer service and sales skills.

Skills

• Sales experience in B2B, retail, or call center environments
• Strong communication skills and a passion for building long-term customer relationships
• Ability to work independently and take ownership of tasks
• Excellent organizational skills to manage contacts and outreach campaigns
• Team-oriented mindset with a willingness to assist colleagues

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Become a subject matter expert on Geotech’s extensive line of technology and equipment
• Respond to sales inquiries from potential customers
• Build relationships with new and existing customers
• Engage with clients from start to close of the sales cycle
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM for maximum efficiency

Qualifications

• Experience in customer service or sales
• Proven ability to manage customer relationships effectively
• A proactive approach to problem-solving and communication

Education Requirements

• High school diploma or equivalent preferred

Education Requirements Credential Category

• Not specified

Experience Requirements

• Background in customer service or sales roles
• Familiarity with CRM systems and sales processes preferred

Why work in Cape Saint Claire, MD

Cape Saint Claire, MD offers a picturesque coastal environment with a strong sense of community. The area boasts beautiful scenery, outdoor recreational activities, and a welcoming atmosphere, making it an ideal location for both personal and professional growth.