Description

Ellie was founded in 2015 with the goal of destigmatizing mental health. As we continue to grow with multiple clinics in Minnesota and over 250 franchises across the country, we strive to break down barriers in the mental health industry through innovative approaches and humor. We are dedicated to making mental health care accessible, providing support to those who need it most.

We are hiring a customer service representative to manage customer queries and complaints. You will assist clients, process orders, and escalate complaints across various communication channels. Candidates must remain calm under pressure and have experience working with computers.

Company Culture and Environment

At Ellie, we embrace a culture that promotes openness and support. Humor plays a vital role in our approach to mental health, allowing us to connect with clients in a genuine way. We value every team member’s contribution and foster a collaborative environment where everyone feels empowered.

Career Growth and Development Opportunities

Ellie encourages continuous learning and professional development, providing on-the-job training and opportunities for team member advancement within the company.

Detailed Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

Pay ranges from \(25.00 to \)30.00 per hour, depending on the candidate’s relevant experience and performance. Expected hours are 20-40 per week from Monday to Friday. Remote work is available.

Why you should apply for this position today

Joining our team means being part of a mission-driven company that is reshaping the landscape of mental health care. You’ll have the opportunity to make a real difference in people’s lives while working in an innovative and supportive environment.

Skills

• Background in B2B, retail, or call center sales
• Excellent communication skills with a focus on building relationships
• Ability to work independently and take ownership of tasks
• Strong organizational skills to manage a large customer database
• Team-oriented mindset to support colleagues as needed

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Become a subject matter expert on Geotech’s extensive line of technology and equipment
• Respond to sales inquiries from prospective customers
• Build relationships with both new and existing customers
• Identify prospects and recommend solutions to meet their project needs
• Engage with clients throughout the sales cycle
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM to maximize efficiency
• Participate in sales training through third-party resources

Qualifications

• Proven experience in a customer-facing sales role
• Ability to remain calm and professional in challenging situations
• Strong organizational and planning abilities
• Excellent relationship-building skills

Education Requirements

• High school diploma or equivalent; further education in a relevant field is a plus

Education Requirements Credential Category

• High school diploma or equivalent

Experience Requirements

• Previous experience in customer service or sales, particularly in B2B or retail environments
• Familiarity with CRM systems is preferred

Why work in Washington, DC

Washington, DC offers a vibrant cultural scene, rich history, and a diverse community. Living and working in the nation’s capital provides unique opportunities for professional networking and personal growth, along with access to numerous amenities, parks, and recreational activities.