Job Description
Description
This is the start of your journey to contracting with Omni. Once you have joined our community of remote customer care contractors, you will have exclusive access to view all open contracts. Omni supports many clients, and independent contractors among qualified candidates will provide customer service by taking inbound phone calls, answering chat messages, and responding to emails for Fortune 500 companies.
Company Culture and Environment
Omni promotes a flexible and remote work environment, allowing contractors to create their own schedules. The company values independence, enabling contractors to manage their time effectively.
Career Growth and Development Opportunities
Joining Omni provides access to a broad range of contracts, allowing contractors to gain experience with various clients and industries, which can aid in professional development and career advancement.
Detailed Benefits and Perks
- Opportunity to create a work schedule that suits your needs
- Access to diverse client contracts
- Additional incentives based on performance metrics
Compensation and Benefits
- Contract earnings vary by client, with rates ranging from \(17 to \)20 per hour
- Pay is determined by your phone call status when assisting customers
- Additional incentives available based on client and performance metrics
Why you should apply for this position today
This position offers the chance to work with high-profile clients while enjoying the flexibility of remote work and the opportunity to craft your schedule. By joining Omni, you will be part of a supportive community of contractors.
Skills
- Strong communication skills
- Ability to work independently and manage time effectively
- Customer service-oriented mindset
Responsibilities
- Provide customer service support via phone, chat, and email
- Manage inbound calls and respond to customer inquiries
- Maintain performance metrics and achieve targeted outcomes
Qualifications
- Previous customer service experience preferred
- Ability to work in a fast-paced environment
Education Requirements
No formal education requirements specified.
Education Requirements Credential Category
N/A
Experience Requirements
- Experience in customer service or related field is preferred.
Why work in North Las Vegas, NV
North Las Vegas is known for its vibrant community and affordable living. The city offers access to a variety of entertainment, dining, and outdoor activities, making it an attractive place for remote workers to thrive both personally and professionally.
Employment Type: Contractor
Salary: $14.00 - 20.00 Per Hour
Education Level: High school diploma or equivalent
Qualifications: Technology & Equipment Requirements:
• Quiet and secure work environment during working hours
• Personal computer with a minimum of 8GB RAM (tablets and Chromebooks are not permitted)
• Wired USB headset with microphone for clear communication
• High-speed wired internet with a minimum of 10 Mbps download speed for seamless connectivity. Please note: You cannot use Mobile home internet or Satellite internet service.
• Operating system of Windows 10 or Windows 11 (some clients may accept AppleOS)
• Valid and up-to-date antivirus software installed
• Smart phone, Android tablet or iPad is required for program work, along with an authentication app.
• Windows 10 or Windows 11 operating system must be used (some clients will accept an AppleOS)
Work Environment Requirements:
• Quiet, uninterrupted space
• Organized desk area
Skills: Required Skills for Successful Contractors:
• Exceptional written and verbal communication skills
• Proven track record in customer service and delivering outstanding customer care
• Attention to detail with strong problem-solving skills
• Friendly, empathetic tone, and professional demeanor
• Self-motivated, proactive, and resourceful mindset
• Proficient in using technology, including computer applications and software.
Responsibilities: You will interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs.