Description

We are seeking a Call Center Representative/Data Entry to act as the liaison between our company and current or potential customers. The ideal candidate will take ownership of effectively resolving customer issues, complaints, and inquiries, ensuring customer satisfaction remains at the core of all decisions and actions.

Company Culture and Environment

Wipro Ltd promotes a culture of customer-centricity and accountability. Team members are encouraged to take ownership of their roles and contribute positively to customer experiences.

Career Growth and Development Opportunities

Opportunities for professional growth within Wipro Ltd are available, as the company values developing its employees and promoting from within.

Detailed Benefits and Perks

• Flexible working hours to accommodate work-life balance
• Opportunities for continuous learning and skill enhancement

Compensation and Benefits

• Pay rate: \(30 - \)35 per hour

Why you should apply for this position today

Joining Wipro Ltd as a Call Center Representative/Data Entry provides the chance to make a significant impact on customer satisfaction while working in a supportive and flexible environment. Be part of a team that values your contributions and offers growth potential.

Skills

• Strong communication skills
• Ability to resolve conflicts and handle customer inquiries effectively
• Proficient in data entry and management
• Excellent problem-solving abilities
• Customer service orientation

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries and concerns
• Maintain accurate records of customer interactions and transactions
• Resolve customer complaints in a professional manner
• Ensure high levels of customer satisfaction through excellent service

Qualifications

• Previous experience in a call center or customer service role is preferred
• Strong communication and interpersonal skills
• Detail-oriented with strong organizational abilities

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• Secondary education

Experience Requirements

• Prior experience in customer service or call center environment is preferred.

Why work in Decatur, GA

Decatur, GA, is a vibrant community known for its rich history and diverse cultural offerings. With a welcoming atmosphere and a variety of local amenities, residents enjoy a balanced lifestyle with both urban and suburban conveniences. The city is home to numerous parks, restaurants, and community events, making it an attractive place to live and work.