Description

Ellie was founded in 2015 with the mission to destigmatize mental health. We aim to break down barriers in the mental health industry, making care accessible and supportive for everyone. We are hiring a customer service representative to manage customer queries and complaints, process orders, and escalate issues across various communication channels. A calm demeanor and experience with computers are essential for success in this role.

Company Culture and Environment

At Ellie, we believe in using humor as a tool to support mental health, recognizing that everyone has tough days. We foster a supportive environment where employees are encouraged to reach out and build lasting relationships with clients.

Career Growth and Development Opportunities

This role offers opportunities for sales training through third-party resources and the potential for professional development within a growing company.

Detailed Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

Pay ranges from \(25.00 to \)30.00 per hour, depending on the candidate’s relevant experience, training, and work performance. Expected working hours are between 20 to 40 hours per week, Monday to Friday, with remote work options available.

Why you should apply for this position today

Joining Ellie means being part of a dedicated team that is making a difference in mental health care. You will have the chance to build meaningful relationships with clients while working in a supportive and innovative environment.

Skills

• Background in B2B, retail, or call center sales
• Strong customer relationship-building skills
• Ability to work independently and take ownership of tasks
• Excellent organizational skills to manage CRM contacts
• Team-oriented mindset, willing to assist colleagues when needed

Responsibilities

• Assist walk-in clients with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Build relationships with new and existing customers
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM for efficiency

Qualifications

• Proven experience in customer service and sales
• Strong communication skills
• Ability to navigate CRM systems
• High level of professionalism when engaging with clients

Education Requirements

• High School diploma or equivalent preferred

Education Requirements Credential Category

• None specified

Experience Requirements

• Relevant experience in customer service and sales
• Comfortable engaging with clients and managing sales processes

Why work in Colorado Springs, CO

Colorado Springs offers a stunning natural backdrop with access to outdoor activities, a vibrant community, and a growing job market. The city’s blend of scenic beauty and cultural vibrancy makes it an attractive place to live and work.