Description

Ellie, founded in 2015, has rapidly expanded with multiple clinics across Minnesota and over 250 franchises nationwide. As a company dedicated to destigmatizing mental health, we aim to break down barriers in the mental health industry with humor and empathy. We are currently seeking a customer service representative to manage customer queries and complaints while processing orders and escalating issues through various communication channels.

Company Culture and Environment

At Ellie, we believe that struggling with mental health is a common experience. Our culture promotes openness and support, encouraging a friendly environment where everyone feels valued. We emphasize humor and understanding, believing that authentic connections can help ease the challenges of mental health.

Career Growth and Development Opportunities

We offer comprehensive sales training through third-party resources, allowing our representatives to enhance their skills and grow within the organization. Opportunities for professional development are encouraged and supported.

Detailed Benefits and Perks

• 401(k) with matching contributions
• Dental and health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

• Pay: \(25.00 - \)30.00 per hour, dependent on experience and performance
• Expected hours: 20-40 hours per week (Monday to Friday)

Why you should apply for this position today

Joining Ellie offers a unique chance to be part of a mission-driven organization that makes a positive impact on mental health. You will work within a supportive team that values communication and teamwork, making a difference in the lives of customers every day.

Skills

• Background in sales (B2B, retail, or call center)
• Strong communication skills and an ability to build long-term customer relationships
• Organizational skills to manage contacts and outreach campaigns
• Team-oriented mindset with a willingness to assist colleagues
• Capacity to work autonomously and take ownership of tasks

Responsibilities

• Assist walk-in clients at the Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Become a subject matter expert on Geotech’s technology and equipment
• Respond to sales inquiries from potential customers
• Build relationships with both new and existing clients
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM for maximum efficiency

Qualifications

• Proven experience in customer service or sales roles
• Ability to navigate and manage a CRM system
• Strong interpersonal skills and professionalism in communication

Education Requirements

• High school diploma or equivalent; additional education in related fields is a plus

Education Requirements Credential Category

• None specified; focus on experience and skills

Experience Requirements

• Previous experience in a customer service or sales role is required

Why work in New Pine Creek, CA

New Pine Creek, CA offers a serene environment surrounded by natural beauty, making it an ideal place for those seeking a peaceful lifestyle. With a close-knit community atmosphere, residents enjoy a range of outdoor activities and a slower pace of life that promotes well-being and balance.