Description
Are you passionate about delivering exceptional customer service and supporting a dynamic sales team? We’re looking for a Customer Service Representative to provide outstanding customer care and sales support. In this role, you’ll play a key part in ensuring smooth internal operations while managing customer expectations to create a seamless experience. You’ll also have the opportunity to work with industry-leading tools like Salesforce and SAP, helping to drive business growth and customer satisfaction.

Company Culture and Environment
We believe in fostering a positive work environment where employees can grow and succeed.

Career Growth and Development Opportunities
As part of our team, you’ll enjoy career growth and rotational opportunities within customer service and beyond.

Detailed Benefits and Perks

• Competitive pay and comprehensive benefits.
  
• Health & wellness programs, including medical, dental, and vision coverage.
  
• 401(k) with company matching and a stock purchase plan to support your financial future.
  
• Employee discounts and additional perks.
  
• Life insurance, disability coverage, and other protective benefits.
  
• Hybrid work schedule with remote work options on Wednesdays and Fridays.
  

Compensation and Benefits

• Competitive salary based on experience.
  
• Health, dental, and vision insurance.
  
• 401(k) with company matching.
  
• Employee discounts.
  
• Life insurance and disability coverage.
  
• Opportunities for professional development.
  

Why you should apply for this position today
If you’re looking for a role where you can make an impact and grow your career in a supportive environment, we’d love to hear from you. Apply today!

Skills

• At least 1 year of customer service experience, preferably in a manufacturing environment.
  
• Familiarity with SAP or ERP systems and Salesforce or other CRM platforms.
  
• Strong verbal and written communication skills.
  
• Ability to think critically and resolve customer concerns effectively.
  
• A team player who thrives in a fast-paced environment.
  

Responsibilities

• Provide top-notch customer support by responding to inquiries and resolving issues efficiently.
  
• Collaborate with the sales team to ensure a smooth customer experience.
  
• Work extensively with Salesforce and SAP to manage customer data and transactions.
  
• Support internal processes and maintain accurate records.
  
• Proactively identify opportunities to enhance customer satisfaction and improve service processes.
  

Qualifications

• Experience: At least 1 year of customer service experience, preferably in a manufacturing environment.
  
• Technical Skills: Familiarity with SAP or ERP systems and Salesforce or other CRM platforms.
  
• Strong verbal and written communication skills.
  
• Ability to think critically and resolve customer concerns effectively.
  
• A team player who thrives in a fast-paced environment.
  

Education Requirements

• High school diploma or equivalent; additional education in business or a related field is a plus.
  

Education Requirements Credential Category

• High School Diploma
  

Experience Requirements

• At least 1 year of customer service experience.
  

Why work in Delavan, WI
Delavan offers a charming small-town atmosphere with access to beautiful lakes and recreational activities. Enjoy a strong sense of community, local festivals, and a growing economy that supports both personal and professional growth.