Description
A local company is seeking a Customer Service Representative who will be responsible for delivering excellence in sales and service by effectively communicating with current and prospective customers. Work hours are Monday through Friday, from 8 a.m. to 5 p.m.

Company Culture and Environment
The company values personal service in its interactions with both employees and customers, indicating a commitment to fostering strong relationships and a supportive work environment.

Career Growth and Development Opportunities
While specific growth opportunities are not detailed, the emphasis on teamwork and collaboration suggests potential for learning and advancement within the company.

Detailed Benefits and Perks
While specific benefits are not mentioned, the position implies a supportive work culture that may offer opportunities for professional development.

Compensation and Benefits

• Competitive salary based on experience
  
• Potential for additional perks related to performance and teamwork
  

Why you should apply for this position today
This role provides a great opportunity to be part of a team dedicated to exceptional customer service. You will have the chance to develop your skills while contributing to a company that values personal interactions and relationships with customers.

Skills

• Excellent organizational and communication skills
  
• Proficient in Microsoft Office with accurate data entry and email skills
  
• Articulate, professional, and upbeat phone voice
  

Responsibilities

• Manage customer accounts including order processing, shipment scheduling, payment and freight terms
  
• Communicate order and stock information to customers effectively via telephone, email, and fax
  
• Collaborate with Sales Representatives to maintain accounts and relationships
  
• Monitor reports and address potential order issues, investigate shipment issues
  
• Issue return goods authorizations and submit credit requests when necessary
  
• Maintain active phone availability and provide basic troubleshooting support
  
• Mail literature to customers and sales reps, and assist with other positions as necessary
  
• Perform related assignments as required
  

Qualifications

• High School Diploma or GED; some college preferred
  
• 1 to 2 years of previous Customer Service experience
  
• Excellent organizational and communication skills
  
• Ability to articulate professionally over the phone
  

Education Requirements

• High School Diploma or GED; some college is helpful
  

Education Requirements Credential Category

• High School Diploma
  

Experience Requirements

• 1 to 2 years of customer service experience preferred
  
• Experience in consumer goods is a plus
  

Why work in Cleveland, OH
Cleveland offers a vibrant community with rich cultural experiences, including sports, arts, and music. The city is known for its friendly atmosphere, affordability, and array of recreational activities, making it an appealing place to live and work.