Description

The Customer Service Representative plays a crucial role in attracting potential customers by effectively addressing product and service queries while suggesting relevant information about additional offerings. You will process orders, prepare correspondence, and handle customer inquiries to ensure outstanding customer satisfaction.

Company Culture and Environment

The company fosters a supportive environment where teamwork is valued. Employees are encouraged to rely on established guidelines while working under supervision, creating a culture of collaboration and shared success.

Career Growth and Development Opportunities

As a Customer Service Representative, there are opportunities to develop skills in customer relations and product knowledge, which can lead to potential career advancement within the company as you gain experience in the field.

Detailed Benefits and Perks

While specific benefits are not highlighted, the role provides a strong foundation for developing customer service skills that are valuable across various industries.

Compensation and Benefits

• Competitive salary based on experience
• Health and wellness benefits

Why you should apply for this position today

This position offers an excellent opportunity to contribute to building customer satisfaction and loyalty. If you enjoy helping others and want to grow in a supportive and dynamic environment, this role is perfect for you.

Skills

• Strong communication skills
• Ability to handle inquiries and resolve issues effectively
• Basic knowledge of customer service practices
• Familiarity with common office software and systems

Responsibilities

• Answer product and service questions from customers
• Suggest information about additional products and services
• Process orders and prepare correspondence
• Fulfill customer inquiries to ensure satisfaction
• Work under immediate supervision to meet service standards

Qualifications

• High school diploma or equivalent
• 0-3 years of experience in customer service or a related field

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High School Diploma

Experience Requirements

• 0-3 years of relevant experience in customer service or a related area

Why work in Rochester, NY

Rochester offers a rich cultural scene, beautiful parks, and family-friendly activities. The city is known for its affordability and a strong sense of community, making it an attractive place to live and work.