Description

The Customer Care Center provides exceptional customer service support via telephone to policyholders, agents, and brokers regarding organizational products. This role is focused on delivering prompt, efficient, accurate, and high-quality customer service in a courteous and professional manner. You will be responsible for answering complex customer inquiries related to health and life products, acting as a resource for complex calls, and providing customer service while managing incoming calls.

Compensation and Benefits

• $17.00 hourly compensation
• Excellent benefits package starting on your FIRST day of employment, including:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401(k)

Why you should apply for this position today

This role offers the chance to join a dedicated Customer Care Center team, enhancing your skills while providing essential support to customers. You will have the opportunity to make a real difference in people’s lives through effective communication and problem-solving.

Skills

• Proficient in Microsoft Office (Outlook, Word, and Excel)
• Excellent communication skills, both verbal and written
• Ability to interpret a variety of policies, rules, and regulations
• Advanced knowledge of products and functionality

Responsibilities

• Answer incoming customer calls and respond to customer requests
• Research, resolve, and respond to complex customer inquiries
• Enter customer requests into the data system and open dispatch work orders
• Handle customer requests via fax, email, or voicemail within 24 hours or 1 business day
• Provide quick, professional, and precise resolution to customer issues/questions

Qualifications

• At least 3 years of prior customer service experience in an inbound call center
• Insurance background including knowledge of health insurance terminology is preferred
• Up to 2 years of post-high school training in a specialized trade, technical school, or college

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• Certification or degree in a related field is preferred

Experience Requirements

• Minimum of 3 years in a customer service role within an inbound call center environment

Why work in Lincoln, NE

Lincoln offers a vibrant community with a rich blend of culture and history. It provides a welcoming environment with numerous opportunities for personal and professional growth. Additionally, Lincoln boasts a variety of recreational activities, local dining, and cultural events, making it an enjoyable place to live and work.