Description

Ellie was founded in 2015 by Erin Pash and Kyle Keller with the mission to destigmatize mental health. We aim to break down barriers in the mental health industry, making access to care as effortless as possible. We believe that humor plays a vital role in this journey, as struggling with mental health is a normal part of life. As a Customer Service Representative, you will manage customer queries and complaints, process orders, and escalate issues across multiple communication channels, all while remaining calm and professional.

Company Culture and Environment

At Ellie, we foster an environment that is supportive, understanding, and embraces humor. We believe in the importance of real connections and are dedicated to walking alongside our clients through their life’s challenges.

Career Growth and Development Opportunities

We offer on-the-job training and opportunities to engage in sales training through third-party resources, enabling you to develop your skills and advance in your career with us.

Detailed Benefits and Perks

• 401(k) with matching
• Dental and vision insurance
• Health insurance
• Paid time off
• Referral program
• On-the-job training

Compensation and Benefits

• Pay: \(25.00 - \)30.00 per hour (dependent on relevant experience and performance)
• Expected hours: 20-40 hours per week (Monday to Friday)
• Job Type: Full-time/ Part-time/Contract/Temporary (Optional)

Why you should apply for this position today

This is an exciting opportunity to join a growing company dedicated to making a difference in the mental health field. You will play a crucial role in supporting clients and developing lasting relationships while working in a collaborative and compassionate environment.

Skills

• Excellent customer service skills in B2B, retail, or call center environments
• Ability to engage with customers and build long-term relationships
• Strong organizational skills for managing contacts within the CRM
• Independent and able to take ownership of assigned tasks
• Team player who assists colleagues when needed

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Become a subject matter expert on Geotech’s technology and equipment
• Respond to sales inquiries from prospective customers
• Build relationships with both new and existing customers
• Identify prospects, understand their projects, and recommend solutions
• Engage with clients through the entire sales cycle
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM to maximize efficiency
• Participate in sales training through third-party resources

Qualifications

• Previous experience in customer service or sales
• Strong communication skills
• Ability to handle complaints and provide solutions
• Experience utilizing CRM systems

Education Requirements

• High school diploma or equivalent; further education in a related field is a plus

Education Requirements Credential Category

• High School Diploma or Equivalent

Experience Requirements

• Experience in working with customers in B2B, retail, or call center sales
• Background in a customer service role is preferred

Why work in Ames, IA

Ames, IA offers a charming community atmosphere with a vibrant culture and a strong focus on education and innovation. The city features beautiful parks, friendly neighborhoods, and a variety of local events that contribute to a well-rounded lifestyle. It provides a perfect environment for both personal and professional growth.