Description

Ellie was founded in 2015 on the principle of destigmatizing mental health. With multiple clinics in Minnesota and a growing number of franchises across the country (over 250 and growing), Ellie strives to break down barriers in the mental health industry. We believe that struggling with mental health issues is part of being human, and we aim to provide support with compassion and humor. We are hiring a customer service representative to manage customer queries and complaints while assisting clients with equipment pickups and drop-offs.

Company Culture and Environment

At Ellie, we foster a supportive and inclusive environment where humor and understanding are key components of our approach to mental health. Our team is dedicated to creating a welcoming atmosphere for both employees and clients, focusing on collaboration and open communication.

Career Growth and Development Opportunities

We provide opportunities for sales training through 3rd party resources, ensuring that our employees can develop their skills and advance in their careers while contributing to the growth of the company.

Detailed Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

• Pay: \(25.00 - \)30.00 per hour (dependent on candidate’s relevant experience/training and work performance)
• Expected hours: 20-40 hours per week (Monday to Friday)
• Job type: Full-time/ Part-time/ Contract/ Temporary (Optional)

Why you should apply for this position today

This role offers a unique opportunity to be part of a team that is dedicated to making mental health care accessible and stigma-free. By joining Ellie, you will play a crucial role in supporting clients through their journeys and contributing to a meaningful cause.

Skills

• Background in B2B, retail, or call center sales
• Ability to build long-term relationships with customers
• Independent and able to take ownership of tasks
• Strong organizational skills and navigation of CRM systems
• Team player with a collaborative mindset

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for clients in EPA Region 8 in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Become a subject matter expert on Geotech’s technology and equipment
• Respond to sales inquiries from prospective customers
• Build relationships with both new and existing customers
• Identify prospects and recommend solutions for their projects
• Engage with clients from start to close of the sales cycle
• Maintain a sales pipeline of quotes for follow up
• Update and maintain the CRM to maximize efficiency

Qualifications

• Experience in customer service or sales role
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Strong problem-solving abilities

Education Requirements

• High school diploma or equivalent
• Relevant sales or customer service training preferred

Education Requirements Credential Category

• High School Diploma / GED

Experience Requirements

• Previous experience in sales or customer service desired
• Familiarity with CRM systems is a plus
• Ability to work in a fast-paced environment and handle multiple customer inquiries

Why work in Birmingham, AL

Birmingham offers a rich cultural scene with a blend of history and innovation. The city is known for its welcoming community, diverse culinary landscape, and numerous outdoor recreational opportunities. Working in Birmingham provides a balanced lifestyle, with both personal and professional growth prospects amidst a vibrant local economy.