Description

Ellie, founded in 2015, has been on a mission to destigmatize mental health and fill the gaps in the industry. We believe that struggling with mental health is normal, and our goal is to make care as accessible as possible. We are currently seeking a customer service representative to manage customer queries and complaints, process orders, and engage with clients across various communication channels. In this role, you will assist clients at our Denver headquarters and help drive business in the EPA Region 8.

Company Culture and Environment

At Ellie, we emphasize humor and relatability in addressing mental health issues. We foster a supportive environment where every team member contributes to helping our clients navigate their mental health journeys. Teamwork and relationship building are key components of our culture.

Career Growth and Development Opportunities

We offer on-the-job training and resources for sales training to develop your skills further and advance your career within our growing organization.

Detailed Benefits and Perks

• 401(k) with matching
• Health, dental, and vision insurance
• Paid time off
• Referral program
• On-the-job training

Compensation and Benefits

Pay ranges from \(25.00 to \)30.00 per hour, depending on relevant experience and performance. Expected hours are between 20-40 hours per week, Monday to Friday.

Why you should apply for this position today

Join Ellie to be part of a mission that matters. You will have the opportunity to make a positive impact in the lives of individuals seeking mental health support while working in a collaborative and dynamic team environment.

Skills

• Strong sales background in B2B, retail, or call center
• Ability to build long-term relationships with clients
• Excellent organizational skills to manage CRM
• Professional communication skills
• Ability to work independently and take ownership of tasks
• Team player mentality to support colleagues

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients to drive business
• Become a subject matter expert on Geotech’s technology and equipment
• Respond to sales inquiries from prospective customers
• Build and maintain relationships with new and existing customers
• Maintain a sales pipeline and manage quotes for follow-up
• Update and maintain CRM for efficiency
• Participate in sales training through third-party resources

Qualifications

• Experience in customer service or sales roles
• Ability to handle frustrated customers calmly
• Strong organizational and communication skills
• Proactive and independent work ethic

Education Requirements

• High school diploma or equivalent; further education is a plus

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Prior experience in customer service or sales roles is preferred
• Experience with CRM systems is beneficial

Why work in New Pine Creek, CA

New Pine Creek offers a peaceful and scenic environment, perfect for those who appreciate nature and a slower pace of life. The community is close-knit, providing opportunities to build meaningful relationships both personally and professionally.