Description

Ellie, founded in 2015, is dedicated to destigmatizing mental health by breaking down barriers to care through innovative approaches and humor. We are seeking a customer service representative to handle customer queries and complaints, process orders, and manage communication across multiple channels. In this role, you will assist clients at our Denver headquarters, enter orders for EPA Region 8 clients, and engage with prospective clients to drive business. Your experience and calm demeanor will be essential in navigating customer interactions.

Company Culture and Environment

At Ellie, we believe that struggling with mental health issues is a normal part of life. Our culture emphasizes empathy, support, and humor, allowing everyone to feel comfortable seeking help. We value teamwork and foster an environment where everyone can thrive and support each other.

Career Growth and Development Opportunities

Ellie provides opportunities for sales training through third-party resources, allowing you to develop your skills and advance within the company.

Detailed Benefits and Perks

• 401(k) and 401(k) matching
• Health, dental, and vision insurance
• On-the-job training
• Paid time off
• Referral program

Compensation and Benefits

• Pay: \(25.00 - \)30.00 per hour based on relevant experience and performance
• Expected hours: 20-40 hours per week (Monday to Friday)
• Job Type: Full-time/Part-time/Contract/Temporary (Optional)

Why you should apply for this position today

This role at Ellie offers the chance to contribute to a mission-driven organization that is making a difference in mental health care. You will join a passionate team and enjoy a supportive work environment.

Skills

• Background in B2B, retail, or call center sales
• Strong communication skills and ability to build long-term relationships
• Independent and professional in handling calls
• Excellent organizational skills for managing contacts and outreach campaigns
• Team player mentality to assist colleagues when needed

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Build relationships with both new and existing customers
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM for efficiency

Qualifications

• Strong background in customer service or sales
• Ability to work independently and take ownership of tasks
• Proficiency in navigating CRM systems
• Proven experience in building customer relationships

Education Requirements

• High school diploma or equivalent preferred

Education Requirements Credential Category

• Not specified

Experience Requirements

• Previous experience in a customer service or sales role is preferred

Why work in Jacksonville, FL

Jacksonville offers a vibrant community with beautiful beaches, a rich cultural scene, and plenty of recreational activities. It is an excellent place to live and work, providing a balanced lifestyle with opportunities for both personal and professional growth.