Description

Ellie, founded in 2015, is dedicated to destigmatizing mental health through innovative solutions and a touch of humor. Our aim is to break down barriers in the mental health industry and provide accessible support for everyone. We are currently seeking a customer service representative to manage customer queries and complaints, process orders, and escalate issues across various communication channels. The ideal candidate will remain calm in challenging situations and possess experience in computer usage.

Company Culture and Environment

At Ellie, we foster a supportive and open atmosphere where humor is embraced as a tool to connect and engage with clients. We believe that discussing mental health is fundamental and that sharing experiences can create a strong community.

Career Growth and Development Opportunities

The position includes sales training through third-party resources, offering opportunities for personal and professional development within the company as we continue to grow.

Detailed Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Compensation and Benefits

Pay for this role ranges from \(25.00 to \)30.00 per hour, based on the candidate’s relevant experience, training, and work performance. Expected hours are 20-40 hours per week, Monday to Friday, and this position is remote.

Why you should apply for this position today

Joining Ellie means becoming part of a mission-oriented team that is making a real difference in the mental health space. You will have the chance to engage with customers and contribute to a meaningful cause while enjoying a flexible working environment.

Skills

• Sales experience in B2B, retail, or call center settings
• Strong communication and relationship-building skills
• Ability to work independently and take ownership of tasks
• Excellent organizational skills with CRM navigation
• Team player mentality with a willingness to assist colleagues

Responsibilities

• Assist walk-in clients at our Denver headquarters with equipment pickups and drop-offs
• Enter orders for EPA Region 8 clients in person and over the phone
• Contact prospective clients in EPA Region 8 to drive business
• Become a subject matter expert on Geotech’s technology and equipment
• Respond to sales inquiries from potential customers
• Build and maintain relationships with new and existing customers
• Identify prospects, understand their needs, and recommend solutions
• Engage with clients throughout the sales cycle
• Maintain a sales pipeline of quotes for follow-up
• Update and maintain the CRM for maximum efficiency

Qualifications

• Relevant experience in customer service and sales
• Strong communication skills
• Proven ability to handle customer queries professionally
• Previous experience in a similar role is preferred

Education Requirements

• High school diploma or equivalent
• Bachelor’s degree preferred but not required

Education Requirements Credential Category

• High school diploma or GED
• Bachelor’s degree (optional)

Experience Requirements

• Previous experience in customer service and sales roles is preferred
• Familiarity with CRM systems and sales processes

Why work in Wilmington, DE

Wilmington, DE offers a vibrant community with a rich history and convenient access to major cities. It boasts a diverse cultural scene, excellent dining options, and beautiful parks, making it a great place to live and work. The city is also home to numerous business opportunities and a supportive network for professionals.