Description

The Customer Service Representative will serve as the first point of contact for consumers and dealers with inquiries. This position involves following established procedures to provide accurate answers, typically focused on warranty, product availability, and product information. You will establish and maintain working relationships with Tire Dealers and New Vehicle Dealers by educating and informing them about all aspects of the Continental and General Brand warranties. The role requires becoming knowledgeable and proficient regarding external customers, procedures, and warranties to effectively negotiate and resolve inquiries.

Company Culture and Environment

The company values customer relationships and emphasizes knowledge sharing and support. A collaborative environment where educating dealers and customers is key reflects a commitment to service excellence.

Career Growth and Development Opportunities

While not explicitly mentioned, the role’s focus on building knowledge and relationships suggests opportunities for professional development and potential career advancement within the company.

Detailed Benefits and Perks

No specific perks or benefits are listed in the job description, but standard benefits such as health insurance, paid time off, and retirement plans may align with typical industry practices.

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• Retirement savings plan (if applicable)
• Paid time off (if applicable)

Why you should apply for this position today

This role offers a unique opportunity to work in a hybrid setting in Fort Mill, SC. You can make a meaningful impact by serving as a crucial point of contact for customers and dealers while being part of a supportive team environment that values knowledge and service.

Skills

• Proficiency in Microsoft Office
• Experience with SAP
• Strong communication skills
• Ability to negotiate and resolve issues effectively

Responsibilities

• Serve as the first point of contact for consumer and dealer inquiries
• Provide accurate answers regarding warranty, product availability, and product information
• Establish and maintain working relationships with Tire Dealers and New Vehicle Dealers
• Educate and inform dealers on warranty elements
• Resolve inquiries and negotiate issues with external customers

Qualifications

• 3+ years of experience in customer service or related field
• Strong problem-solving abilities
• Excellent interpersonal skills

Education Requirements

• Bachelor’s Degree, HS Diploma, or equivalent

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• Minimum of 3 years of customer service experience
• Familiarity with warranty processes preferred

Why work in Indian Land, SC

Indian Land offers a welcoming suburban atmosphere with access to various amenities and a close-knit community feel. Situated near Fort Mill, SC, residents enjoy the benefits of a quiet lifestyle while being conveniently located near Charlotte, NC, which provides additional cultural, dining, and entertainment options.