Description

We are excited to invite a friendly and dedicated Consumer Relations Representative to our team! In this role, you will play a vital part in providing exceptional support for our residential HVAC products. Your primary responsibilities will include addressing consumer inquiries, educating customers about our products and warranties, and resolving any complaints to ensure a positive experience for our customers.

Company Culture and Environment

Join a collaborative team environment with over 10 team members where teamwork and mutual support are emphasized. This role values empathy and patience, creating a positive space for both employees and customers.

Career Growth and Development Opportunities

• Enjoy a comprehensive training program lasting 6–8 weeks, including online modules, shadowing, and nesting.
• Receive additional support tailored to your individual needs.
• Explore potential for career advancement within the organization (no set timeline).

Detailed Benefits and Perks

• Health insurance
• Incentive and recognition program
• 401K contributions (benefits based on eligibility)
• Stable schedule with one remote day each week

Compensation and Benefits

• \(20 to \)22 per hour
• First shift, working hours from 8 AM to 4 PM

Why you should apply for this position today

If you are passionate about customer service and have the ability to handle challenging conversations with empathy, this is the perfect opportunity to make a difference in consumers’ experiences while growing your career in a supportive environment.

Skills

• Strong customer service skills
• Ability to handle challenging conversations and deescalate complaints
• Basic understanding of HVAC systems (preferred)
• Proficiency in Microsoft Office Suite; experience with SAP is a plus

Responsibilities

• Respond to consumer inquiries and complaints via phone with professionalism and care.
• Educate customers on product features, warranties, and troubleshooting techniques.
• Provide necessary documentation and support to enhance the customer experience.
• Direct customers to dealers for service when required.
• Accurately record interactions in our call-tracking database.
• Identify opportunities for process improvements to enhance the consumer experience.

Qualifications

• 1 year of experience in a customer service role (Entry Level)
• Background in customer service, hospitality, teaching, or related fields (preferred)

Education Requirements

• High School Diploma or equivalent

Education Requirements Credential Category

• High School Diploma or equivalent

Experience Requirements

• 1 year of relevant experience in a customer service role

Why work in Richardson, TX

Richardson boasts a vibrant community with a strong emphasis on technology and innovation. The city’s rich cultural scene and variety of dining options enhance the work-life balance, making it an ideal location for both personal and professional growth.