Description

We are seeking a dedicated Customer Service Representative to handle customer queries and complaints effectively. In this role, you will process orders, modifications, and escalate complaints through multiple communication channels. Your ability to remain calm during customer frustrations and experience with computers will be essential for success.

Company Culture and Environment

We foster a positive and professional work environment that encourages empathy and calmness, especially when addressing customer concerns. Team collaboration and communication are key components of our culture, promoting a supportive atmosphere for both customers and colleagues.

Career Growth and Development Opportunities

This position provides the opportunity to manage a team of junior customer service representatives, which can lead to further career advancement and development within the company.

Detailed Benefits and Perks

While specific benefits are not detailed, the role implies a supportive environment that values customer satisfaction and employee development, which often translates to ongoing training and development opportunities.

Compensation and Benefits

• Competitive salary based on experience
• Opportunities for professional growth and development

Why you should apply for this position today

This role is crucial in maintaining customer satisfaction and offers a chance to make a real impact on the customer experience. By joining our team, you will be part of a supportive environment that values your contributions.

Skills

• Strong communication skills
• Ability to maintain a positive and empathetic attitude
• Proficient in using computers
• Experience in customer support is preferred

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Know our products inside and out to answer questions
• Process orders, forms, applications, and requests
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service process
• Manage a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support

Qualifications

• High school diploma, general education degree, or equivalent
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers
• Experience working with customer support is preferred

Education Requirements

• High school diploma or equivalent

Education Requirements Credential Category

• High school diploma or general education degree

Experience Requirements

• Experience in customer support is preferred

Why work in Ontario, NY

Ontario offers a friendly, small-town atmosphere with close-knit community values. It provides a peaceful living environment while being in proximity to larger urban areas, allowing for a balanced lifestyle. Residents enjoy access to local parks, recreational activities, and a variety of dining options, making it an appealing place to both live and work.