Description

Are you passionate about building strong relationships and helping customers succeed? We’re looking for a Customer Success Manager (CSM) to join our Customer Experience team and play a key role in supporting and empowering our customers. In this role, you’ll act as a trusted partner, ensuring customers get the most value from our solutions while driving meaningful outcomes for their organizations. If you’re a proactive communicator with strong problem-solving skills and a customer-first mindset, we’d love to hear from you!

Company Culture and Environment

A dynamic and supportive team environment where your voice is valued.

Career Growth and Development Opportunities

Opportunities for professional growth and development.

Detailed Benefits and Perks

• Flexibility to work remotely or from our headquarters in Mt. Pleasant, SC.

Compensation and Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous vacation and paid time off policy.

Why you should apply for this position today

If you’re excited about making a real impact and helping customers achieve their goals, we’d love to connect with you!

Skills

• A customer-focused mindset with a passion for building relationships and driving long-term success.
• Strong communication skills, both written and verbal, with the ability to engage with senior and executive-level contacts.
• Proven ability to collaborate across departments to address customer needs and resolve challenges.
• Experience managing customer retention, including identifying and reducing churn risks.
• Excellent multitasking and project management abilities in a fast-paced environment.
• A genuine interest in learning about product features, benefits, and use cases, and discussing them with customers.
• The ability to represent the customer’s perspective internally, ensuring their needs are prioritized.
• Comfort working in ambiguity and taking initiative to solve problems proactively.

Responsibilities

• Nurture customer relationships post-implementation to ensure long-term success and measurable results.
• Be a trusted advisor by building strong partnerships with assigned customers, guiding them to maximize the value of our solutions.
• Understand customer needs by learning about their internal systems and processes, and demonstrating how our products can support their growth and mission.
• Support learning and adoption by sharing best practices, product updates, and new feature releases.
• Advocate for customers by communicating their feedback and requests for product enhancements to internal teams.
• Analyze customer engagement using usage data, Net Promoter Score (NPS), and other key metrics to drive retention and increased adoption.
• Proactively address challenges by identifying potential issues early and working cross-functionally to resolve them.
• Stay ahead of industry trends to provide relevant insights and ensure high-quality interactions with customers.
• Collaborate across teams, working with Sales, Product, Marketing, and other departments to enhance the overall customer experience.
• Maintain accurate customer records using internal systems to track progress and engagement.

Qualifications

• A bachelor’s degree and 4-6 years of experience in a customer-facing role such as Customer Success, Customer Support, or Account Management.
• Proven experience in managing customer retention and reducing churn risks.
• Excellent multitasking and project management abilities in a fast-paced environment.

Education Requirements

• Bachelor’s degree in a relevant field.

Education Requirements Credential Category

• Bachelor’s degree.

Experience Requirements

• 4-6 years of experience in a customer-facing role such as Customer Success, Customer Support, or Account Management.

Why work in Mount Pleasant, SC

Mount Pleasant offers a beautiful coastal environment with a rich history, vibrant community, and various recreational activities. With its close proximity to Charleston, residents can enjoy a blend of charming small-town living and access to a bustling city full of culture, dining, and entertainment options.